We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Hello sir,
you are getting everything that is listed on the pre-order page near the upgraded game edition and your stash is getting bigger.
If it did not happen after your upgrade, then please contact our support center through the game launcher, sir.
At the moment, players may have difficulties entering the game.
We are already working to fix this issue as fast as we can. We apologize for any inconvenience caused. Thank you for your patience and understanding
Hello sir,
you can check the prices of the game editions on our site:
https://www.escapefromtarkov.com/preorder-page
Every upgrade costs less depending on the owned edition, but please note that from every transaction there is a tax, the amount of the tax depends on your country.
Hello sir,
please contact the Xsolla's support center about this issues:
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Hello sir,
please run your system diagnostics and check if everything is working well.
If nothing will be found, then please contact our support center through the game launcher, you can see the instruction how to do that in the topic that I am sharing below:
Hello sir,
please first launch the launcher as an admin, then please check the integrity of your game files - If nothing is detected and the issue still occurs, then please contact our support center, through the game launcher, you can see the instruction how to do that in the topic that I am sharing below:
Sadly our Polish community team won't make it to the Intel Extreme Masters Expo this year.
We are sorry that this information comes so late, but it was just decided, our Polish community team will do their best to make it up for you in the upcoming events.
We will keep you informed about the future events closer to their dates, please keep an eye on our announcements.
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Dear Escapers!
We believe many of you encounter backend issues lately (login issues, disconnects, error 200, 1000, 500 etc.). And many of you just saying - "just buy more servers".
Right now backend server infrastructure consists around 150 servers and this number is rising constantly.
Unfortunately you can't solve some critical bugs or infrastructure problems only with server number increase.
Many issues popping up only with high load testing - which is going on right now.
As it was said before - player numbers are rising fast, load is rising and the chances of critical malfunctions are also rising.
So, that's what we are doing right now 24/7 - we receive a failure - patch it, receive new - patch it and so on. We are refining the system.
So, just to summarize:
- yes, we know about every issue with servers (we are monitoring situation 24/7)
- we are actively working on modifying current backend infrastructure LIVE (it also could lead to game ...
In a few minutes we plan to install a technical update on all game servers. The game will not stop.
On updating servers, the raid time will be reduced to 10 minutes.
Dear Escapers!
We are glad to announce that Escape From Tarkov will come to the Intel Extreme Masters Expo 2020 in Katowice, Poland this weekend, from 28.02 till 01.03.
You will be able to meet our Polish community team there at the HyperX booth together with cosplayers from the Uprzejmi Ludzie group, the event will be also supported by https://jarock.pl/
If you will be at this event please come to the HyperX stage, play Escape From Tarkov, take part in contests and talk with our Polish community team and cosplayers.
We are aware of the server issues and we are working on them.
3 hours ago, TheWay said:The update of servers has started: the game won’t stop, however, the raid time of the upgrading servers will be reduced to 10 minutes during the update.
The update of servers is complete.
7 minutes ago, TheWay said:In a few minutes we plan to install a technical update on all game servers. The game will not stop. On updating servers, the raid time will be reduced to 10 minutes.
The update of servers has started: the game won’t stop, however, the raid time of the upgrading servers will be reduced to 10 minutes during the update.
In a few minutes we plan to install a technical update on all game servers. The game will not stop. On updating servers, the raid time will be reduced to 10 minutes.
Hello sir,
please await the answer from our support specialists, they are going through every ticket, as soon as they will reach yours they will do their best to help you.
We are aware that at the moment players are having difficulty with the game crashes. We are working to resolve this issue.
We apologize for the inconvenience. Thank you for your patience and understanding.
Hello sir,
thank you for your feedback.
We will add new servers in your region.
I hope that soon you will be able to fully enjoy our game!