IrishKing

/u/a_sites is there any update on properly fixing alert rewards? They are still not giving xp, certs, or ISO to players and it is excruciatingly frustrating. It's exacerbated by having double xp this weekend which is even more xp missed out on as well as my personal xp boosters I activated to ride the wave only to find out it's still broken after you said it was fixed.

Please, this is a pretty major turnoff for a lot of players and it needs to be put on the same urgency as the outfit crafting if not higher since it affects literally every player in the game. I worked so hard to try to win alerts and almost all of my efforts were for naught over the weekend, it's leaving a pretty shitty taste in my mouth to be bluntly honest.

We have a fix in the works that we're testing now, for tomorrow's hotfix (planned for 6AM PDT). But yes, absolutely high-priority, just need to be sure it's *actually* working as intended before rolling out the details.

Akhevan

Hey Andy, any news about when we can actually expect to have certs and ISO back for continent lock alerts?

yup, see my reply to u/IrishKing above. Working to get this tested and verified before tomorrow morning's planned hotfix (6am on Tues March 17).

Psyco_vada

Are we still able to reassign leaderless outfits? Support tickets get rejected saying: "Outfit leadership - We do not assist with changing the leadership of any outfits. If your leadership is inactive you will need to reform your outfit with the leader you want."

u/a_sites

Yes. I'll share what u/a_sites posted in his pre-Escalation dev letter on leaderless outfits (below). You can contact customer service at https://help.daybreakgames.com/hc/en-us. If you have trouble getting help, send me a message directly (here or on discord jgolenbo#0710).

--

Per Andy:

Beginning on Wednesday, March 11 (Escalation launch day), players can submit a Customer Service ticket requesting that Outfit leadership be reassigned due to current leader inactivity. If the Outfit leader has been inactive (not logged into PS2) in the past 180 days (6 months), CS will assign Outfit leadership to the next highest ranking recently active Outfit member with the longest service in the Outfit.

To ensure past Outfit leaders have an opportunity to return post-update within a reasonable amount of time, all Outfit leaders that have their leadership reassigned due to inactivity will have 30 days from March 11 to return and submit a Customer Service ticket to regain their “Leader” ranking....

It is our primary focus and will remain that way until it's fully fixed. Believe me, we feel your pain - it sucks not being able to connect. This is absolutely our top priority until we can verify that everybody who wants to get in the game can. We have TechOps personnel onsite at our new server hardware center coordinating throughout the weekend with our Dev and Platform teams back at the RPG studio, and will continue doing everything we can to fix this ASAP.

We did just make some server configuration changes to Cobalt and Miller to try and improve login connectivity while we continue to work on identifying the root cause - those changes went into effect almost an hour ago (around 2 PM PDT / 9PM GMT on Sat March 14) so if you were having trouble logging in before and A) now can, B) still can't, C) the problem seems alleviated but not entirely resolved, sharing that information here, on the forums or tweeting at Andy or the official account helps us.

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see my comment above. We'll try to provide as many regular updates as we can. The quickest updates are usually from Andy's twitter (@andysites) or from the official PS2 account, but Andy and I will also try to jump in as many threads as we can.

Hopefully the changes we just made will fix the issue, but we'll keep troubleshooting until we're certain everyone on either Miller/Cobalt can login without problem.

These are incredible! And that is indeed one of the OG NC slogans - I need to track down which video that came. Amazing work!!!

Adding to Andy's note: we setup an open thread on the forums for players/Outfits to report lost crafting progress (and associated resources):

https://forums.daybreakgames.com/ps2/index.php?threads/march-13-2020-escalation-hotfix-2-pc.253628/

We're particularly looking at the window between the two Hotfixes - the first at 6AM PDT, the second at 130PM PDT - as one of our worries was that resetting the service Andy referenced might cause Outfits who tried to re-craft Assets they had lost after the first Hotfix to lose progress on their second crafting try (while getting the progress/resources from the original crafting restored).

But please feel free to post details there if you/your Outfit notice any loss of crafting progress or accrued resources from either of today's hotfixes.

SlightBlue

Your team is awesome, thanks for all the great work. Escalation is the most fun I've had in a videogame in years.

Thank you for the kind words!! That you’re enjoying the update is all we can ask for :)))

Lol FALSE (we’re working to fix this)

Strategyofthemind

/u/a_sites /u/jgolenbo /u/Wrel

Providing an updated list of all the bugs remaining and any new ones found. If there is anything else I can to do to help related to this, let me know.

Thanks ! We’re looking at a new issue with Bastion crafting components/resources getting reset after this mornings server bounce (it may actually be related to new zones getting spun up to accommodate high pops).

If this happened to anyone this morning, can you share:

1) deets 2) screens if u have em 3) server and account login 4) Outfit name

Feel free to message me directly here or on Discord (jgolenbo#0710) if you don’t want to post publicly

**NEW QUESTION RELATED TO LOGIN ISSUES*\*

First off, our apologies to everyone still experiencing login issues. I promise you we know how frustrating that is, and we're going to keep hammering away at it until this is resolved.

Along with identifying 1) What server you're playing on, and 2) when exactly the login failure occurred, we're looking to find out 3) where exactly in the login flow players are failing.

Is it either:

A) Right at sign-in (when you enter your DB account name/pw, before you access the launcher)

OR

B) After you sign-in and hit the big green PLAY button on the launcher (i.e. you're getting a gray box or getting stuck on a loading screen before accessing a server)

If it's A, it's likely related to a login service issue with our platform team. If it's B, it's a gameplay issue that's bugged.

Right now we're continuing to investigate with both our platform and dev teams and have a couple potential fixes that could fully resolve the issue, but the more info we c...

Hi all,

Adding to Wrel's post, we're scheduling a hotfix to go out tomorrow (Friday, March 13) at 6AM PDT / 1PM GMT that will include a priority fix restoring cert/ISO rewards from Meltdown Alerts. It will require bouncing servers (a short downtime of <1 hour) which we're performing as early as possible so we beat EU primetime.

Rest of the notes are here: https://forums.daybreakgames.com/ps2/index.php?threads/march-13-2020-escalation-hotfix-pc.253610/

See the thread u/3punkt1415 posted - this is being tracked for an upcoming hotfix.

Krkonoz

Seems like EU servers have limit around 2,1k players. Miller was basically stuck (related to fisu activity) around 2,1k as well as Cobalt (around 2k)

https://ps2.fisu.pw/activity/?world=13

It's not that the servers have a cap (at least when it comes to login services - overall performance can obviously impacted) it's that we've identified a login issue that needs to be cleaned up on a session-by-session basis. It's just going to take longer on Miller and Cobalt because pop is so high and we can only clean up a certain number of sessions at a name; as primetime passes and more players log out, that will speed up the process, and leave us in a better state throughout today and leading into the weekend.

3punkt1415

Is there a known issue with the logginservers, because i just can't login, stuck in the char screen for 5 minutes.

Replying back here in case folks missed my comment below:

We believe we've identified the login issue, and it's *NOT* actually server-specific; it's just affecting a lot more EU players right now with EU pops so high. We're in the process of cleaning out our server logs, but we can only clean so many sessions at a time, so this will likely continue throughout the day (and players will see a steady improvement as more people log in/out) rather than get done in one big swoop.

Hi all - responding here with the comment I dropped in the bug megathread:

We believe we've identified the login issue, and it's *NOT* actually server-specific; it's just affecting a lot more EU players right now with EU pops so high. We're in the process of cleaning out our server logs, but we can only clean so many sessions at a time, so this will likely continue throughout the day (and players will see a steady improvement as more people log in/out) rather than get done in one big swoop.