I've just registered his new email on the account so he should receive an email from us shortly. It looks like his old email address was compromised and they used that to recover the account/disable authenticator
Your account was hijacked and used as an LMS bot. You need to change your password immediately and I'd strongly recommend adding authenticator to your account.
If you encounter this situation in the future, you'd be best off appealing the ban through our ban appeal system, found here
I appreciate the smack down, but a quality filter on your twitter when it’s one of the only reasons to reach support? It sucks getting spammed I’m sure, but how else are actual people with actual issues supposed to contact you?
My Twitter is not a support Twitter and honestly I'd rather not have people messaging me all day and night asking me to check things for them.
The amount of interactive support that we provide as a company definitely needs to improve but, most of the time, people can get the help they need through our website. They just aren't happy with the response they got or the time they're having to wait for a response. Filtering out the spam to get to the real people that need help is one of the bigger challenges that the support team needs to overcome.
We do offer the ability to appeal mute offences through the offences section of your account management page and I can see that you did appeal it in May of last year. Your appeal was manually denied by a JMod and you were sent an inbox message explaining the Support Team's decision (which you've read).
You also received a temporary warning mute to stop your disruptive behaviour on the 11th of February (which included another inbox message) but you continued to break the rules with very toxic behaviour.
Some staff, like myself, have a quality filter on Twitter notifications. This is to avoid spam tweets that come in quite regularly which is why the tweets may have been missed. I can appreciate that it would be frustrating to not receive a reply from me but there were plenty of opportunities for you to resolve this through the official channels.
Read moreWhen you ban the mules how far do you follow the money chain? Do you keep going ti you feel you found their main accounts?
I usually try and find the main where possible but obviously some gold farmers don't really have a 'main' so I'll just follow it to where all the items/gold are being stored (if I can)
Thanks, I've banned the mule account that they were trading and will investigate how the bots made it past the trade restrictions :)
It's just you
Is there any plans to improve those systems, or is the juice not worth the squeeze there?
There are no plans currently because the engine team's very limited resource is being used elsewhere. However, priorities can change and I'll be continuing to request improvements (and more access to make improvements myself) at every opportunity!
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I'd rather avoid any content that might also annoy legitimate players. However, if we are unable to reduce the numbers through faster banning, then we can consider other options in content.
Any updates on the Zulrah bots with base stats and combats enough to make it to zul-andra and have 5-10k kills?
Still banning Zulrah bots every day. Unfortunately they seem to have a good supply of hijacked accounts to use and quite a few of them get unbanned through ban appeal, only to go straight back to botting it.
A lot of the high kill count ones will be hand played gold farmers, which are a huge pain to deal with because the systems for doing so are very old and very bad.
It looks as though the accounts in the screenshot were banned a week ago so there isn't too much that can be done with them now. This was 1 day after the trade restrictions were put in place and we've been collecting a lot of data on the remaining F2P bots since then. It looks as though the restrictions have had a really positive impact so far and the price of commonly botted items are largely going up quite dramatically.
I will continue to adjust our systems to try and pick up the remaining bots and, as always, the best way to flag this kind of activity to us is reporting it in-game.
Read more10qp seems extremely low, romeo&juliet is like 4 alone right?
Are you confident enough with your bot detection on quests now that this is all you feel you need?
With the new restrictions, you need to meet all the requirements, not just the quest points
Hand played gold farmers aren't really as much of a problem, focus on bots.
Hand played gold farmers are a massive problem
If that is the case, what is holding us back from a more notible result? Do you need more anti-cheat employees?? How can we make it clear that we want jagex to invest more in this?
For all your hard work it's obvious not enough is being done about this problem
We need tighter restrictions on account creation to prevent (or at least slow) the mass creation of accounts. This would include mandatory email verification and limiting of email domains that you can use.
I would like better trade restrictions for new accounts. This is something that I'm currently planning but I'd like to find a good balance so that we don't put off new legitimate players.
Ideally we would also get a lot of improvements to the tools that are required to combat the hand played gold farmers, as the current ones weren't designed with that in mind and simply aren't up to the task.
Read moreBut suicide botting wasn't a thing back then either
You didn't need to because you could bot to 200m hunter without getting banned
This time all you gotta do is nuke the bots without all the other stuff. Ez Clap
We ban them at a much, much faster rate than we did back then.
The down side of this update was that it made the game unplayable for a lot of people that played using the official client (due to it playing super laggy) . It would also break all the third party clients and we didn't even have mobile to consider back then
Why would a ban that is appeable say it isn’t? Not flaming just curious as to if there’s a reason for it or if it’s just the site being messed up
It's because the ban isn't appealable through the old offence appeal system. This new route for appealing the ban was added more recently and the old page hasn't been updated to reflect it
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If you buy the account from a prolific real world trader then yes, the chances of the account being permanently banned will be much higher than if you were to borrow it from a friend. I feel that this should be fairly obvious though.
Do you need to read your guys own policies about not debating on social media? This company is a fucking joke. Jmods only get off their own asses to "smackdown" someone when theu ignore every other thread on the sub. And again. If you go to jagexs own site for appealing a ban, it very clearly says they will not debate on any social media. So how does this happen? Messaging the guy in a DM isnt an option ever?
I'm not looking to debate the ban. I am merely trying to provide some clarification on what might have caused the ban, rather than leaving the player (and indeed the Reddit community) thinking that the ban was caused by the "mistake of an automated system"