Hi, thank you for raising this - this issue should be fixed now. Can you try logging in again?

Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time. Our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.

We will provide a specific support destination shortly to provide help for this issue, where you'll be able to contact Customer Support and we'll help you to get back in. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.

We will provide a specific support destination as soon as possible to provide help for this issue and get you back into your acocunt. Thank you for your patience and understanding.

Hey guys,

Really sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

Hey guys,

Extremely sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

Hey guys, so sorry this is happening. We're going to provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Hey guys, so sorry this is happening. We're going to provide a specific support destination shortly to offer help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Hoping to get you back into your account ASAP! Thank you so much for your patience and understanding.

Hey guys, really sorry this is happening. We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Looking to get you back into your acc ASAP!

Hey guys, we're so sorry this is happening. We will provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We're working on getting you into your accounts ASAP - thank you so much for your patience and understanding while we work on resolving this issue, it is much appreciated.

Cruush_Halochek

I tried to Report Issue, and received the message “unable to submit report. Please try again later”.

I think this is to do with high traffic to the link which is our bad for not warning you about. Would advise to keep trying if you're getting errors. But if you receive email confirmation there's no need to spam more - it's worked and we'll be in touch.

drencher3190

if its a "Very small" number of accounts why are half the people I know experiencing it?

if its a "Very small" number of accounts why are you taking so long to fix it?

The issue became larger as we investigated. You're totally right, we're working on a fix now.

champokeman

Jagex light I am curious as to how you know certain accounts may have the issue? Can you give a brief explanation on how it works ?

A better explanation will be given once it's fully investigated. Please hang tight, we're working on it.

MilaHurricanes

I'm kinda mega concerned, my payment wouldn't go through to pay for my sub the other day, now this.

Pretty sure RS has it out for me LOL. The game doesn't want me to find more lore via arch.

Hopefully I didn't get hoofed back to the stoneages by the Yak.

So sorry to hear about this. Hang in there, we'll make sure this is fully investigated and that you're able to enjoy the game again.

Hey! It was my first RuneFest here too! You all were amazing, so many highlights from the weekend!! 🫶 I was around the Sailing LAN area and one of my favourite interactions was sitting next to someone asking how they’re finding the Alpha, watching them sail in a Raft and then seeing someone in the Small Boat sail past and say “nice boat loser” 😂 I went round every PC (there were 200 of them) trying to find that person from their name and eventually got to speak to them. They were lovely and giggling away. So cute! ❤️

Lazy_Inferno

Where is the tldr?

Hiya! For a 10-minute summary, check out this video: https://youtu.be/YywpMJlbe-c?si=c3LYNfG8D3IFLozZ

We've also partnered with GentleTractor to create infographics, plus we will have additional shorter versions posted on our socials in the next few days. https://www.reddit.com/r/2007scape/comments/1hbqnqr/swipeclick_to_learn_about_sailing_training/

Or, if you prefer seeing the gameplay in action, we'll be playing Sailing on stream later today at 4:30pm GMT. :D

benosthegreat

I like what I'm seeing so far, but

Each port has a unique set of five repeatable Tasks for each Task category, but they’ll change every day. If you don’t like the look of them, try another Port, or come back tomorrow!

Please please please don't introduce daily tasks, it's such an annoying feature,

Hi there! I've talked with the team about this and wanna reassure you guys as I've seen this come up from a few people. It's completely valid feedback and definitely something we will continue to look at throughout development.

While port tasks change daily, it's for variety mainly. The same tasks are repeatable each day and we're trying to design away from having "Good days" and "Bad days". It's not daily in the sense of "you can only get X amount of XP a day from each port". It's a shake up of what tasks are offered each day to keep it feeling like a living port. Also, 4/5 tasks will also be shared for all players, as currently implemented, and the last one will be level based. I'm hoping this clears up the concern around Port Tasks, but let me know if you have any further queries, we can also chat about it a little on stream later today.

Hey there. We're sorry for the delay. There was an issue with our hotfix deployment tool, but we're aiming to get Leagues running by ~13:00 GMT, pending final testing (happening now). We are aware of some issues with the Jagex Launcher, such as characters not being visible or the client not opening which we're looking into urgently. We believe this is related to the amount of players trying to log in at once and restarting the Launcher should help resolve this.