cornmealius

So are we expecting to wait for a big patch (1.5 weeks from now) to fix this or a small patch? I feel kind of ripped off. The “bug ticker” doesn’t help people that already bought the skin.

For right now, it's scheduled for the next regularly scheduled patch. We noticed an increase in client crashes with our no-downtime patches, so we're being a little bit more careful in our deployments until we get a good handle on why that happened.

If there is a fix that we feel warrants the impact of an unscheduled downtime, the fix to the ghost would be brought along with it. We understand that this current state is frustrating, and we have some fixes we're prioritizing to make it easier for us to respond more rapidly to bugs like this one in between major patches.

NvmSharkZ

sorry to highjack the comments above but can this bug affect performance or something? I know it's anecdotal evidence but I bought the ghost when I logged on today and I've played 3 matches and in all of these I had massive fps issues, from normally having 130-140fps to ~90 even when no action was on screen, this wasn't happening when I played last night. I have not tried playing with the skin equipped and usually buy the ghost on pistol round, so maybe the render could cause some issues?

I'm not sure what may be causing the much lower fps, my pc is in the same state as last night

Should not have an impact on performance. The bug was related to one of the upper level upgrades of the ghost in the skin line. We haven't made any changes to the client since the patch this week.

snooberino

Just saying, I've never used the launcher since I logged into the game the first time, my game just starts up. Maybe get a notification in game so everybody could see it?

Should be there now. There's a bug with informational tickers that we'll follow up on.

xX_-sQUiD-_Xx

Where can I find the tool tip?

Should be the purple button with the "!" on the launcher. The message should show up in the client next to the battlepass progress top left, but it looks like it's not consistently showing up. Looking into that.

frostnxn

That sounds good, having a schedule, and I love the times as well! I would use your attention, while I have it, to also suggest moving the daily reset timer earlier in EU, because right now it's a bit inconvenient for people who have time in the morning only, since they reset at noon.

I believe we're pushing a change to make that early morning (like 4am) sometime in the next day or so.

frostnxn

Do you plan on having a publicly shared update schedule in the future, instead of the "when it lands, it lands"?

Yes, we'll have a ticker posted in client 24hours in advance for future patches. Our general schedule will be platform down for maintenance at 6am for Americas, 2pm for KR/AP, and 8pm for EU (all times Tuesday PDT) for our standard patch timing. There's still potential for that to adjust, but that's our intended schedule.

ExoticDucky

So around atleast minimum 6 hours till EU patch ?

EU's 8pm PDT (5am CEST)

UnderpantsGnomezz

When is the patch dropping? Tomorrow, I presume? I suppose I'll just have to wait for the Twitter post

Throughout the day today. We do the americas region first, so we have the business day to manage issues that might arise, then asia pacific and kr, then EU

Thomaba

Why have I not recovered free agents yet ? 6days ago you said the fix was going to be deployed asap

Sorry for the lack of update! We did run an update at the time, but it did not solve the root issue and only solved a small portion of the issue. We have a fix planned to deploy with the the patch downtime this week.

Diamentoni

Ironing out bugs and exploits on new map that was missed in closed testing. Ironing out bugs and exploits of the new agent as well as making sure she's balanced for ranked play.

So they gonna turn off ranked each time they introduce new map/ agent? If that was a reason they could just remove them from ranked.

We'll probably hold off on new map availability in the rated pool as a steady state until it gets soak time in unrated.

tryM-

it got fixed for me now :D

Okay, great! Going to look into tooling options so we can retroactively get players out of that state when infrastructure gets people into a bad state.

bageje17

Yupp. It's match loading screen me and my friends are stuck on. Its on ascent. Was 11-7 or something. User name is Bageje18 #EUNE

I think i see the match state as closed now. Your party also looks to be out of game at the moment, are you still seeing a loading screen?

tryM-

i have restarted the game and restarted my pc 5 times and im still in the ascent loading screen. my friend that didnt que with us can still play fine. force rs mby?

I just saw a bunch of game ends process. I think a few game ends were delayed getting back from those servers due to the connection disappearing. Basically, the platform thinks your in a game that the game server no longer has.

Are you still in that state? I want to confirm if the game ends processing improved the situation.

bageje17

Me and my friends still don't get into the game. Stood for an hour on the loading screen. We're from Norway

It's possible the platform thinks you're still in a game that doesn't exist any more. I just saw a bunch of game ends process, are you still in that same state?

tryM-

yes im still in the loading screen

Okay, looking into options to see if we can clear that. We do have a built in time out, so you will get out of that state, but it's like 90 minutes...which doesn't help your current situation.

Garbleish

We are from the Philippines so our ISPs are PLDT, Globe, Converge and Sky.

Okay, that's good to know. I know we have seen some erratic connections and latency for players from the Philippines on a couple of the isp's you've mentioned. We're actively working to try to see what we can do to optimize the routes for some of those ISP's.

ZeeKyu

Is there anything I need to do? Because I'm still stuck in loading screen on both my main account and my second one (an old LoL account).

Two different accounts are stuck on the loading screen? Which loading screen are you stuck on? Is it showing the match you were in? Or is it the start up loading screen after you login?

It looks like an ISP maintenance by one of the major carriers dropped traffic to one of our datacenters. We appear to have recovered.

I'm reducing restrictions/leaving penalty for the next hour, so that those who were impacted can get back into game if it incremented their penalty.

deliciousjudas915

We all live in the same country, but different cities. Would that have made a difference?

Only if there's weird routing from one of the internet service providers the player is using and how they connect to our servers.

What ISP is the higher ping one using? I can chat with our riot direct team to see if there's anything in our realm of control we can adjust.

Garbleish

Encountering the same problem in SEA. 40-50 Ping when playing solo but 100-180 when in a party. We all live in the same city but have different ISPs.

The enemy team usually has drastically lower average ping than our party as well.

Which ISPs are the people you're playing with on?