Just posted a @planetside2 Escalation hotfix status thread that we will be updating throughout the day - https://www.reddit.com/r/Planetside/comments/fhn2pv/escalation_hotfix_status_312/
@JackMcclarran If you logged in between March 4 and March 11 on PTS, you should've received the Analyst Helmet account-wide. I'll message you separately to confirm your login information.
UPDATE @ 5:30PM (Pacific) - We published the following fixes via a client-only hotfix within the past hour.
- Send Message now functions as intended and no longer brings up the Notifications window.
- Sanctuary now has the proper art on the World Map screen.
- Fixed broken text strings for the LA7 Buzzard.
We have a publish that will require a server bounce tentatively targeted for early tomorrow (Friday) morning. More details will be posted shortly.
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UPDATE @ 1:35PM (Pacific) - A client-only hotfix was published a short time ago to address two relatively low frequency client crashes. Again, no server downtime required. We are preparing a larger client-only hotfix with about a dozen fixes that we hope to publish later today. More details on that once we can confirm a publish time.
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Hey everyone,
The team has been continuing to monitor feedback (gamepl...
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Please check again now. There was an issue with the way the Analyst Helmets were granted earlier. That should be corrected now and everyone that was eligible should have received it within the past 30 mins or so. Please reply if not. https://twitter.com/tucanonerd/status/1238181739626934273
Seems like EU servers have limit around 2,1k players. Miller was basically stuck (related to fisu activity) around 2,1k as well as Cobalt (around 2k)
It's not that the servers have a cap (at least when it comes to login services - overall performance can obviously impacted) it's that we've identified a login issue that needs to be cleaned up on a session-by-session basis. It's just going to take longer on Miller and Cobalt because pop is so high and we can only clean up a certain number of sessions at a name; as primetime passes and more players log out, that will speed up the process, and leave us in a better state throughout today and leading into the weekend.
@goIdynden Try now!
@Fiasco_JP Do you see it now?
RT @itsdTox: We're LIVE! Jumping into @planetside2 Escalation fo'real this time with the Immobiles outfit. Let's take down some Bastions! h…
@corfynn try now!
Hi all - responding here with the comment I dropped in the bug megathread:
We believe we've identified the login issue, and it's *NOT* actually server-specific; it's just affecting a lot more EU players right now with EU pops so high. We're in the process of cleaning out our server logs, but we can only clean so many sessions at a time, so this will likely continue throughout the day (and players will see a steady improvement as more people log in/out) rather than get done in one big swoop.
Is there a known issue with the logginservers, because i just can't login, stuck in the char screen for 5 minutes.
Replying back here in case folks missed my comment below:
We believe we've identified the login issue, and it's *NOT* actually server-specific; it's just affecting a lot more EU players right now with EU pops so high. We're in the process of cleaning out our server logs, but we can only clean so many sessions at a time, so this will likely continue throughout the day (and players will see a steady improvement as more people log in/out) rather than get done in one big swoop.
@SoufyanTalhi It's not actually EU-specific; it's just impacting more EU players right now because EU pop is so high. But it should be fully cleaned up throughout the day.
@JustJungi yes, same issue. The challenge is that our platform team can only clean up so many sessions at a time, and with so many players playing it'll take us some time (likely the day) to fully resolve for everybody. But you should see it cleaned up today.
Login services are being cleaned up and are recovering progressively - we should continue to see improvement throughout today.
Issue is *NOT* server specific but likely spiked on Miller/Cobalt with high primetime pop. It’ll keep resolving with each new play session. https://twitter.com/planetside2/status/1238181239305232386
@ScorchWolf35 are you playing on either EU PC server?
[ALERT] We're aware of intermittent login issues on EU PC servers (Miller & Cobalt) and are actively working with our platform team on a fix.
If you're still experiencing issues, there's a megathread where you can reply directly to the Dev team: http://bit.ly/2xtloYN
I can't login at all as of now. When clicking the "Login" button on the char select screen, the circle will load indefinitely and never let me in game
EDIT : Either Cobalt or Miller characters if that helps.
Thanks - see the comment I just posted. We're seeing this across the board pop up intermittently, but *mostly* on EU servers (which could be because of pop or time of day). Please let us know what server you're playing on and time it occurred.
Is there a known issue with the logginservers, because i just can't login, stuck in the char screen for 5 minutes.
see my comment above - there isn't one single known issue, but we are seeing intermittent login issues across all servers. If it's still occuring for you, please reply to my comment above with the server you're playing on and time it occurred (multiple times, if multiple occurances). The more info we have, the easier and faster we can dig down to the root cause.
SECOND EDIT: We believe we've identified the login issue, and it's *NOT* actually server-specific; it's just affecting a lot more EU players right now with EU pops so high. We're in the process of cleaning out our server logs, but we can only clean so many sessions at a time, so this will likely continue throughout the day (and players will see a steady improvement as more people log in/out) rather than get done in one big swoop.
Thanks for this thread u/Strategyofthemind. We're tracking a LOT of different bug threads right now, but just to keep everyone in the know, most of the main issues identified here are being tracked with our first (technically, second) hotfix that we're looking to get out as soon as possible (before the weekend). It also includes several high-priority fixes for crashes on live occurring in rare circumstances. Depending on the scope/scale of client vs server fixes, that may require downtime, but we're hoping to avoid that until early next week.
tl;dr: This...
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@JeromeHauss Taking a look at both Cobalt and Miller login processes. Please continue to let us know if you're experiencing problems.