Old School Runescape Dev Tracker

(2021) Two of my alts got "locked" while I was logged in for suspected of being stolen and after trying to recover them (and failing spectacularly), I tried logging in again 30 minutes later and it worked.

This thread was added on January 18, 2021, with posts from JagexTyran.

Original Post

I was actively logged into three accounts as I normally am. I typically play all the accounts on the same world, and the world I was on was lagging terribly. For example, this world had 100 players in it when worlds in the same region at the same time all had 200+ players. So on my main that I was actively doing combat in, I hopped worlds to a more populated world in the same region, hoping it was just that server. I left the alts on the laggy world (main was no longer lagging at all after switching) for a few more minutes until they got disconnected.

I try to log back in and both alt accounts were locked. I start to panic as I have seen people in this sub talk about their accounts being locked when playing multiple accounts at once and the new Crumb video scared me a bit as well. So I try to start the recovery process and it was hanging up on the redirect portion after you type in the account email or username. Once I managed to get to the next page after a bunch of tries, I typed all the recovery info in and submitted. I got an email back almost immediately saying the request was denied for the first account before I could even start the recovery on the second locked account.

https://preview.redd.it/ndpi7ktqw2c61.png?width=524&format=png&auto=webp&s=7e1723cc954de565f487d3079ef52b0e6d70a05c

Needless to say, something is going on with Jagex's services at the moment. After much panic, I randomly tried to log in to the locked accounts again and they are now no longer "locked" and able to play. I was really worried that I had lost a ton of my time on those accounts and no longer feel safe playing multiple accounts at once, which is the only way I enjoy the game. Does anyone think we'll get any statements from mods about playing multiple accounts from the same computer with the recent Crumb video? To be crystal clear: I am not a multi-boxer, I perform each action on each client manually and don't use any key or click replicating software. The only thing non-vanilla that I use is Runelite for all the accounts and use no custom unapproved plugins for it.

We had to lock accounts on the world your alts were on whilst we investigated an issue - apologies for that. All accounts were promptly unlocked again following an investigation and the issue was resolved. The lock wasn't due to your play style across accounts.