Old School Runescape Dev Tracker

(2019) Public appeal - accessibility device has caused account issues

This thread was added on October 23, 2019, with posts from JagexTyran.

Original Post

Hi Everyone,

I'm aware this is against the rules - but please hear me out. It's awful timing following EVScape's issue as I'm sure I'll be lost in the mix.

In the last few years I've found using my mobile harder on my fingers, and often get joint pain. For the past year, I've been using a soft-tipped pen as a stylus - including in Runescape.

On the weekend I bought a capacitive stylus instead, like an Apple Pencil, that makes it easier again, as I have to press less.

After using it for one day, I logged in yesterday to find the below screenshot. I'm devastated, as I haven't touched botting in my life, and have no idea what else could have possibly been a factor.

I'm left without any avenue to review.

Please, can anyone in the moderator community help me - it's a 10+ year old account I've been using on and off, and I have no other means of help.

osrs: hipposena

https://i.redd.it/jrte8jwoi6u31.png

(As requested in the comments)

mikesena

/u/JagexTyran - your thoughts here?

I've passed this on to be looked into, you* will find an inbox message on the RuneScape website shortly with further information.