If OP can let me know RSN I'd be happy to check what is going on here. The screenie doesn't look right to me, we use the word 'offence' not 'offense' - we capitalise the 'S' in RuneScape - looks like there might be some auto translation at play. Regardless if I have the account RSN I can see what has happened and obviously fix things if there is an underlying issue.
This thread was added on July 25, 2022, with posts from Mod_Stevew.
Is chat blocking a actual thing? If so what is it? ❤
I think that is part of the clunky translation and the original would have been 'type' for 'kind' and 'mute' for 'chat blocking'
OK OP has reached out - hands up clearly something has gone wrong and it looks like the chat system was trying to deal with the type of spam chat you see from gamblers/phishers etc. In this case the player has done nothing wrong and we've adjusted the system to stop future false positives. I have of course removed the mute and bolted a few days of membership to the account given this is on us (albeit with good intent to stop phishing/gambling).