Hey Rodeo!

So, you don’t get a Hero Specific chest at level 5, only every 10 levels with that Hero. Level 5 you should get a little boost of Gold.

For your original report, did you hit level 10 with that Hero or level 5?

Would you mind giving me some additional information. I haven’t been able to reproduce this problem internally or on my personal account.

1. What Hero was it?
2. What game mode did you level to 10 in?
3. Did you have any active experience bonuses? (Boost, Partied with Friends, First Win Of The Day, etc.)
4. What chest did you end up getting? (Common, Rare, Epic)