we'll be adding a videos tab to royale in the next update!

FadeNXC

My point wasn't to get info on updates every time you do talk with us. My point was it seemed you gave a hallow apology to try and get people to not be as mad at you. As if you're saying "we know you're mad, we're sorry that you're mad, but we don't actually care enough to change it" It's a backhanded apology and explanation.

I personally like surprises and like teasers. For me, fewer content updates is good because it keeps me guessing in what is otherwise a fairly stale game. But if you put something out that the community finds to be boring or unoriginal (skeleton dragons) then you should take the feedback AND MAKE IT CLEAR that you're doing so. Something as simple as "hey thats a cool idea, we might play around with it". That keeps us engaged, helps generate positive discussions about the game, and doesnt commit you guys as a company to anything that would really backfire.

I appreciate what you guys do as a whole, but like most things there's room for improvement.

edit: spelling

your 2nd paragraph is very useful feedback, thanks

FadeNXC

The problem is that you're just referring to another comment thinking it answers the question/problem but the comment you reference was just a long winded version of "sorry for not communicating more. Dont really plan on changing anything though".

i think i covered this train of thought you are having in the comment i linked above, though:

"the fact of the matter is you aren’t going to get update information all the time in every single piece of communication.

I tried to explain why this was in my post but it obviously was not clear enough. I know this will always be the point of conflict. Fans and players of games will always want to know what is coming next immediately (which is awesome - I love this passion and I'm the same) but they should also know that it isn't a realistic possibility."

if i am wrong there. it would be great for you to feed back specifically on that point.

AYKW

Do you think it would be possible for you to comment on this post and what are your thoughts on what Chief Pekka said?

posts that are this length are extremely difficult to address properly point by point.

however, i have read through the post and appreciate the effort that has been put into it. if OP has some specific questions i would be happy to answer them.

a comment i would give is that i feel that some topics have already been addressed in the previous post & comments i made, and a a lot of the grievances there are actually covered in that post so perhaps all the comments etc weren't read by OP.

when you deal chip damage

bland_meatballs

Anyone else notice in the last TV Royale for season 12 it seemed like Drew was less enthusiastic than normal? Almost like he was dreading putting it out knowing that everyone was hoping for the the big update.

Great post btw!

this probably comes down to 2 factors:

1. i'm british
2. me and seth aren't filming the update videos together due to covid, and a lot of our energy is from being in the same place together & interacting with eachother. the last 2 videos i have just been talking to a camera

100% nothing to do with the content that i'm talking about!

kiddo_cr

u/Supercell_Drew - Do look into it. Thanks. 😄

hey - this is getting changed in maintenance tomorrow alongside balance update.

[deleted]

I think Drew, that you should stop being scared of negativity. I think majority of the community would be happy if you responded more.

it's not being scared of negativity - it is trying to reduce toxicity on the sub.

if i was scared of negativity i am in the wrong line of work lol

• skeleton dragons isn't out until friday - we can't boost a card that isn't out yet!
• we didn't want to start a season with no card boost for players and it is the prince's season after all
• when skeleton dragons is out it will be boosted alongside prince

hope that clears this up for you

UserSrivatsan

One question brother. I know this will be unanswered but still.

How do we know that you guys lurk on this sub reddit? There was literally no comment from you side in the month of May. At least some of the best posts that you see by dropping a small comment so that we know that hey, CM does read the posts.

I'm not accusing you of anything here, but from our point of view we genuinely don't know for sure, whether you read some of the posts or not.

i guess you'll just have to trust me on that! it's not in my best interest to not come on the subreddit, it's a pretty important source of info for a lot of things. plus what would i do in my spare time if i'm not on reddit lol.

i will say however that one problem i find with this subreddit is that if i comment on anything that doesn't reveal update info (fan art/new card ideas for example), i get lots of toxic responses "why are you replying to fan art, why are you replying to this but not addressing this?".

this leads to the point i made of communication vs update information.

for the health of the sub and community it is sometimes better to just not respond to smaller posts at all if it just makes people more toxic in the long run.

hope that clears up the thought process there

[deleted]

[removed]

all community managers at supercell work differently, and have different communities. i talk to the other CM's at supercell daily and i am aware of how they work.

me and darian run communities for two completely different games with two completely different development structures and pipelines. all of which affects the way we interact with the community.

thank you for the feedback!

EmilianoDTH

So no improvements on progression at all? Jeez, i cant understand how you guys cant see how much important this subject is. You say the fun in this game comes from using different decks. But then, you are forcing all players to use the same deck for years in ladder just because it takes an eternity to max out another decks.

I know you need to make money, buts theres a middle line between making money and make the game less attractive and appealing to players because of the slow progression.

> So no improvements on progression at all?

not sure where you got that from? as said in the main post our goal is to get players to be able to level up more than 8 cards easier

charlie239273

This update isn’t coming before September. We haven’t even began the 2 months of teasers yet which were supposed to start in March and now it’s basically June,and even if they released them over a shorter period of time, there was atleast 1-2 months after that before he said the update was actually planned to be released. Don’t get your hopes up guys it’s coming in November.

not necessarily - my job requires me to be very flexible when it comes to stuff like this. if for some reason the update was ready in 2 weeks, i would have to adjust any release plans accordingly.

for example, 2 months of teasers was planned because i knew we would have that big period of time before release.

iDetroy

My question is why you didn't feel the need to communicate more frequently and way earlier than now?

People have been expecting a Major Update to drop since March (not even necessarily the upcoming Big Feature, just literally any new content), and this Subreddit has been filled with complaints about the stagnant state of Clash, as well as critics about you guys not communication enough. It's obviously not you guys fault that people had their expectations up each month, but you still could have stepped in since you obviously knew the update won't be ready any time soon.

I can't believe how many times I've quoted you guys by now in which you claim that you will "Step up your communication game", which is the same sentence you've repeated multiple times the past 2 years in one way or another without actually ever improving. At least from my subjective perspective I can't really spot a difference in more communication compared to 1 or 2 years ago, but for sure the amount of Seths Design Posts etc. dropped down to 0.

There has been one great thing you guys did in order to keep the community aware of what is happening, and that have been your Weekly Communication Topics, which you've abandoned after only a couple of times, claiming the reason for that was the Community backlash apparently telling you these posts don't contain enough information to be useful, despite when checking the comment section below those most of the comments I see are either positive and thanking you for the post, or just normal content related questions. And personally I also loved these posts for a quick update on what's happening.

Around 1 year ago you've replied to somebody explaining how important communication is with the sentence:

"i agree - this is why we are also in contact with you guys through comments and other threads - weekly threads were not the only place we respond to you."

Why did neither you, nor Seth comment here on Reddit for literally the whole past month? The past few weeks have been nothing but a shitshow (here on Reddit), and people obviously starting to get real pissed at this point for a good reason.

Also, a couple of months ago you've hired a new Community Manager "Daria", so obviously you felt the need to have a second person responsible for staying in contact with the community, but as far as I can remember she only staid for a couple of days / weeks here on Reddit and quit the job afterwards. Why is this second position still open after all this time?

I feel like Brawlstars as well as Clash of Clans Community Managers are way more active and interactive towards the community here on Reddit, as well as on Twitter.

Are there like any restrictions on what you guys are allowed to post here on Reddit? Are you not allowed to speak about your Roadplan and what some of the things currently being worked on are? Wouldn't it make sense to gather Community Feedback on a planed feature before introducing it, so the risk of the community disliking it could be lowered and weeks / months of work wasted saved?

There are so many things nobody has any idea of on what's going on. What about Star Levels? They have been introduced 1 1/2 years ago and ever since we only got a handful of new ones, still no preview, disable function or more ways to gain them. Did this concept get abandoned completely? What about Gem Rush?

There are so many other things which could be talked about which seemingly have been abandoned, but don't wanna make this too long.

This is not supposed to be a rant or anything, but without knowing the exact backgrounds it's hard to judge without being biased, but if I was the community manager of a game I had a passion for I would interact with the people here on Reddit 24/7 and share as much details on what's going on as possible.

It’s taking a while but we will be revealing more in the future and are hyped to share it with you.

This is exactly what everybody gets pissed at. You keep telling us "more details later, we're working on this, we're working on that, more information will be shared next time", and then there's silence for another couple of months. This would be fine if it actually would be monthly steps between the news, but usually if you say that, we don't hear about the topic for many months anymore.

EDIT: Since some people think this comment was made in order to spread toxicity or increase the hate against Supercell, it definitely IS NOT. I love this game, obviously I wouldn't put that much effort into a single comment if I wouldn't care about it. I just wanted to write down my personal feelings on some of the current flaws (which in my opinion are the same flaws as 1 year ago, so excuse me if I tend to repeat myself with my comments). This is absolutely no attack against Drew, Seth or any person in general, since none of them is single handedly responsible for the miscommunication between Supercell and the Community. So yeah, please keep it civil everybody, stuff like "incompetent team" or other insults towards the team are unnecessary. Also excuse myself if some of my wordings sounds a bit harsh, definitely not meant in a bad way.

Thanks for the question. Let's get into it!

Communication vs Update info

From this comment, I think the real issue that you are getting at here isn’t communication in general - it’s what you want communication to be - which is actually update news etc.

To go back to a comment I saw posted by yourself when I did an interview with KFC Clash - and others that I also read recently where you claimed the interview was a joke because it didn’t contain any new information.

This was in response to a 30min long interview. For me, this interview is communication. For you - it wasn’t communication, and I shouldn’t have bothered.

That’s fair enough and that’s your valid opinion.

It is obviously an opinion shared by others in the sub as the posts are upvoted etc so please don’t take this as a personal issue - it's just you asked the question and these are examples from yourself that are valid to the context of this post.

However, I would counter the above with:

If there is no point giving o...

Andreas00Tm13

1.Half a year ago, I've compiled a list of many things that the community has requested over time. You have replied to this post with a checkmark. Do you guys plan on implementing any of those things?

2.After this update, are we going to get a list of things you're planning to work on in the future, like we did in 2017?

3.Will the next update make progression easier? Progression right now is very, very slow. I'm not entirely sure the dev team comprehends this. If a new player joins today, he/she is literally 4 years behind everyone else because there is no way to farm consistently and catch up.

4.Where is the epic chest?

5.Where is gem rush?

6.This ties with number 3, but does the dev team plan to implement a farming system, like CoC has?I think we need a way to farm cards/gold if our chest slots are full and the current challenge is finished.

Look.. the fundamental flaw of this game is its progression. With every new card, it's getting harder and harder to max your account. Or, if you're a new player, it will take you months and years to be able to grow a certain archetype. Why? Because the card pool is getting bigger and bigger and of course the lower level arena are filled with bots (you can't deny that, there's concrete proof to back up this claim), there is a low influx of new players.

It's not that we don't want new cards, we want to be able to grow our accounts faster without spending hours grinding every day and spending money.

Let me tell you what feeling is inherently present in this community.. futility. It feels futile to play this game. Even if you're 100% consistent with your chests, you buy pass, you complete all the challenges, you get 15+ wins in a global tournament, it will still take you YEARS to see some actual progress. After 4 years of playing daily I still can't switch from beatdown decks. I'm sick of playing golem and giant, I want to play x-bow, giant skeleton balloon, 2.6 hog, miner cycle. Who wants to be dedicated to a game where it gets progressively harder to be competitive with each new card, and that values new cards and cosmetics over content?

1. yes! the tick was also responding to say i had seen it.
2. maybe, it depends how this update goes. i would love to get a roadmap out to you guys.
3. we have actually increased progression MASSIVELY since 4 years ago. i would actually disagree that if you start the game today you are 4 years behind everyone else in terms of progress.
   if we ever implement a new level then we will also adjust progression accordingly. i did already comment on progression in the main post with our view on getting people to use more than 8 cards.
4. not quite sure what this means? an epic chest appears in the shop for 10k gold every so often
5. myself and seth wrote a post about gem rush that we didn't end up publishing but it explains that we have instead added gems into a lot of other places (pass royale track chests, challenges, quests) all of which are a more effective and fair way of distributing gems to players rather than one event that players miss. maybe i'll post it if i see another flair up of gem rush post...

shneezn

it is the comment that has attracted the most toxicity

But that's probably due to the top comment obviously gathering the most attention of the people, resulting in the top comment receiving the most replies. Of course a comment with 50 replies is more likely to have more toxic replies than one with 5 replies.

Imho this comment is well written and summarizes the concerns most of the people in here have been having for a long time.

yeh i didnt say it wasn't well written, and as it is most upvoted it obviously means that people want an answer. i am not disputing that.

however the tone of the comment (i can see its now been edited and even a message added which is great - thanks for that u/iDetroy! ) was one that could welcome toxic behaviour and you can see that in the comments. there's even an upvoted comment complaining about me needing to sleep for example lol

i reddit a lot in my spare time, have an 8+year old account so i know that a big part of the way a comment is received is the way it is written and this is a good example of that. not that it was in any way intentional by the author.

doubledude456

A big thanks for finally communicating (not sarcastic, im serious). I just did a long post on supercells lack of communication (no hate to anyone on the team or to you and Seth), and I'm glad we got something. From what you said, the update seems huge, and if it's a success then it would really bring back the game, and renew a lot of our love in it. Now this was what I wanted, you've given us valid reasons for why the delay, and I'm really pleased, the update sounds amazing and I can wait if it will be good enough to spend a year on.

My question is, Why do you only communicate like this occasionally, couldn't you have just stated some of these reasons on twitter and Reddit, even a mere sentence would have satisfied a lot of us.

Anyway, regardless of that I'm glad that we got some valid points and I can't wait for the update.

i touched on this in the main post. but i guess a good way to think about it is like a movie release. if actors etc posted constant updates from the set including plot points etc - would the movie still be as fun when it came out? would as many people still watch it? where would the excitement be etc.

this is different to something like, a kickstarter game where a player has already bought into something that is not released yet, and they want a result. from there dev diaries and week by week updates on what is being worked on make sense.

royale is live and it is in everyone's best interests to create new and exciting update content. i guess a level of trust towards the developers (us) is needed in this case to trust us that we are working on the update (until we release more info).

JCorby17

Hey, u/Supercell_Drew , thank you so much for the info, it really is appreciated so we finally know what’s happening with the update.

But, Since we now Only need 1 Common Card for Electro Valley and 1 Epic and 1 Legendary (Building perhaps?) Card for Jungle Arena, will the team focus on new Game Modes, QoL Changes, and Balancing/Reworking cards so they are more Standardized (which you seem to be doing more and more now, which I really like and commend on your end for doing that. It creates better gameplay)? Or is it a wait and See approach?

Speaking of Standardizing, I made a post on Standardizing Card Stats in game. I worked really hard on it for over 3 weeks and hope you consider checking it out on my profile. Keep Up the Excellent Work man, Clash On!

i already read your standardisation post and thought it was great!

we actually will be standardising ALL troop deployment types in the season 12 balance update so i found your post even more interesting. seth will probably be able to go into this better however - i'll show him your post and see what he thinks.

Fishbrain77

Bro, go answer the most voted comment, why are you skipping it? Why you don't want to face the truth? This game is in decline, and you are only helping it to become more hated with this behaviour, stop all this bullshit and answer honestly

bro, this comment is exactly why i am taking my time writing a proper response to that comment... i'm not skipping it.
it is the comment that has attracted the most toxicity (which you've just proved) and i want to give it a proper, well written response. i've already started drafting a google doc for it.

it will take the same amount of time to answer that question than all other questions combined just because of the toxic behavior & comments surrounding it - i need to nail my response and will reply to that comment tomorrow.

Anonymous_0110

Thanks for answering, communication is appreciated. My questions are:

1 Do you think the update will be ready before September?

2 How much resources do Seasons consume?

3 With the recent Tornado rework, will you take a look at splashers? Especially Wizard, Executioner, Bowler and Bomber.

1. see answer here
2. balance changes & new cards take the most work. settling on the card idea can take months! but again - they are being worked on alongside other things. seth & an artist aren't spending 100% of their time designing a card.
   then artists will come up with the concept and theme of the seasons and start work on the tower skins, emotes & arena at least two months in advance, maybe more
3. yes we have some reworks we want to test for wizard & bowler