Hi @Krampus_ii. 

I'm afraid that missing coins aren't something we can investigate here on Answers HQ. The EA Help team would need to pull up the account and take a look. 

For more info on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

/Kent

@Krampus_ii 

Are you not able to set up a case through the EA Help site? What are you seeing when you try to create one? 

/Kent

@Krampus_ii 

Do you have a case number that I could take a look at? 

/Kent

Hi @Krampus_ii. 

I appreciate it. I can see that you spoke with the EA Help team quite a while ago about those missing coins. It looks like they had to escalate the case up for further investigation by the studio. The case hasn't been closed, so it's still in the process of investigation. 

Unfortunately we don't have a way of seeing how long that may take. These situations are investigated on a case-by-case basis, so the time frame can vary. Hopefully it's something that can be sorted out soon. Thanks for being patient while it's under investigation. 

/Kent