If your thread hasn't been replied to in about 6 months or more it becomes inactive. There's no way for us to alter the status of the thread to make it active again, I'm sorry!

You can indeed! Please email us at [email protected] and provide us with your account name and 1-2 character names - we can then unlink the account from the current Steam profile. You will then be able to reattach it to your new Steam profile from the account settings. :)

Purchases made on a PC account would not apply to other versions (such as PlayStation 4 or Xbox One) and vice versa, as the purchases for console accounts go through their appropriate platform store - the PSN store for PlayStation 4, and Xbox Live store for Xbox One. If you wished to obtain microtransactions on more than one platform they would need to be purchased separately.

Hi there! I'm sorry to hear your friend's account's been banned.Please ask them to contact us directly via email at [email protected] and we can look into the reason for the ban and discuss it with them. :)I'm afraid we don't discuss account bans or moderation on the forums at all, so posting here about it will not resolve the issue.

Hi there! Could you please email us at [email protected] and provide your account name and 1-2 character names? We can then look into the ban and get back to you.I'm afraid we don't discuss account bans or moderation on the forums at all, so posting here about it will not resolve the issue.

Hmm, I will check into that for you and send you a PM. :)

We don't allow scam reports specifically naming or identifying players on our forums or in-game, as we want to avoid situations where players are witch-hunted or accused of scamming without any truth to those accusations. In saying that, we do moderate and ban accounts for targeted scamming. If you do encounter this behaviour in-game please email us at [email protected] to report that incident to us - posting about it here on the forums will just result in the reported information being removed.

Hiya!I've fixed that up for you, it looks like the Steam link has been done backwards, those accounts are back to the way they were before you attempted to link them up. :DPath of Exile accounts created using Steam do not automatically assign an email address as that information is not necessary to access the account using Steam. In order to add an email address to an account for the first time, Support will need to do that for you.Please log out of your current account, and then log back into the Path of Exile website using the 'Sign in through STEAM' button on the login page (http://pathofexile.com/login) and navigate to your account settings. In here you will find an "change email" option in which to add your new email address.If you have any trouble at all please email us at [email protected] and we're happy to assist! Read more

Hiya! It looks like that link has already been fixed up for you. :) If you have any trouble linking up your Steam-only account to an email please contact us at [email protected] and we can assist you with it.

Hi there!It looks like the account you're posting on is empty. :) If you might have created your main account on Steam that account would not have an associated email with it.In order to log in to the Path of Exile website using your Steam profile you will need to go to the login page (whilst not logged in) and select "Login through Steam", which is a green button located to the right of the page.

You will then be taken to a Steam portal where you can enter your Steam profile credentials to log in with the correct account. You'll know it's the right one because your main characters will appear in the upper left corner of the website.

Please let us know if you have any further troubles getting onto the correct account!
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Hi there!As Zphyr mentions, please email [email protected] with your account name and 1-2 character names for both accounts and we can check into how they are linked and what can be done. It's not possible to merge two completely different accounts into one, but we may be able to have it so that your main account links to both launchers so you can play using either Steam or Standalone as you like. :)

Hi there!I've fixed that up for you, it looks like the Steam link has been done backwards, those accounts are back to the way they were before you attempted to link them up. :)Path of Exile accounts created using Steam do not automatically assign an email address as that information is not necessary to access the account using Steam. In order to add an email address to an account for the first time, Support will need to do that for you.Please log out of your current account, and then log back into the Path of Exile website using the 'Sign in through STEAM' button on the login page (http://pathofexile.com/login) and navigate to your account settings. In here you will find an "change email" option in which to add your new email address.If you have any trouble at all please email us at [email protected] and we're happy to assist! Read more

Hiya!Definitely not blocked at all, I have checked to ensure we have your email and can confirm that we do. :)We've got a very high demand in email support at the moment which has caused the delay in reply, we're really sorry for any inconvenience!

Hey there!I'm really sorry for the delay in getting to your email, we do have a very high demand in email support at the moment, and a wee bit of a backlog that is delaying our reply.We are primarily working from the oldest emails, and if you haven't received a response in the last few days we should get to you shortly!

I'm really sorry to hear you're having trouble!Please email us at [email protected] and we'll be happy to look into this further for you. I'm afraid it's not something we can resolve over the forums, as it may involve getting some additional info to check into it for you!

I'm sorry to hear you're having trouble receiving the unlock code email - I've gone ahead and sent one through to your associated email address manually. If you continue to have any further trouble getting automated emails please contact us directly at [email protected] and we can investigate a bit further for you!

Hey there,I've checked into this for you, and fixed up the linking of your accounts. You can find my reply with further instructions on adding an email to your Steam-only account in your email. :)

Hiya!I'm sorry for our delay in replying to your email. I've located your email as it was a quick fix, and responded now. :) You can find my reply with further instructions on adding an email to your Steam-only account in your email.

" MortySann wrote: Still have not received a response from support :(
Who knows, how long it usually takes to receive feedback?

We've currently got a very high demand in email support at the moment, and we're working through a little bit of a backlog. Our oldest emails are within 48-72 hours, and we are working primarily from the oldest emails to ensure everyone gets seen to! I apologise for any further delay, you should hear from us soon. :)
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Hi there!I've fixed that up for you real quick, those accounts are back to the way they were before you attempted to link them up. :)Path of Exile accounts created using Steam do not automatically assign an email address as that information is not necessary to access the account using Steam. In order to add an email address to an account for the first time, Support will need to do that for you.Please log out of your current account, and then log back into the Path of Exile website using the 'Sign in through STEAM' button on the login page (http://pathofexile.com/login) and navigate to your account settings. In here you will find an "change email" option in which to add your new email address.If you have any trouble at all please email us at [email protected] and we're happy to assist!
Read more