I did some research and it appears these differences are by design.

That said, and speaking more generally:

Bug reports and support tickets serve two very different purposes. Support tickets are intended to be a way for you to get help with your account or your character. Bug reports are to let the developers know that there are general problems to fix.

Support tickets and bug reports ask different questions to serve these different purposes. For example, support tickets do not ask for the steps to reproduce the problem you’re describing, but we need those in an actionable bug report. Also, in-game bug reports submit a package of information including game logs, settings, and the state of your game session. So, if there’s an error logged that has to do with the problem you’re seeing (and there often is!) then we’ll see it with a bug report.

The support department can and does pass along bugs that they hear about from support tickets, but because these reports are often missing a l...

If you open your launcher, go to the menu, and choose Show in Explorer -> Launcher Logs, you’ll see additional logs that might be helpful to add to your support ticket. (Or, you may be able to see something in them that helps correct the problem yourself.)

Try running it with the “Run clients with logging” box checked in the launcher. The LogLite app should open and gather logs, which might include a useful error message, or you can save the log and attach it to a support ticket or bug report.

Fantastic! I’m glad to hear the issue was cleared up by the update!

I took a look at your bug report. In fact, the response was that your graphics card DRIVER was two years out of date and this may be related to your problem. You can download an updated driver for your 1070 at www.nvidia.com.

Also, the response pointed out that our current system recommendations do suggest not exceeding a resolution of 1980x1200. This is mainly a performance-based recommendation, though, and a number of our graphics team run the game with 4k monitors routinely, so it shouldn’t be a barrier to being able to choose a higher maximum resolution if your graphics card and driver report it as an option.

If you update your drivers and still have the problem, please update your bug report (which you can do at bugs.eveonline.com) and let us know.

I took a look at your report. It was closed because it appears you’re running the game under Linux using Wine, which while it may work, isn’t a configuration we support, and we weren’t able to reproduce the problem running on Windows with a similar GPU.

Can you please submit an in-game bug report about this, by pressing F12, clicking Report Bug, and filling out the form? Your exact hardware, driver versions, etc. which get automatically submitted with such a report would be helpful to let us attempt to reproduce it on our end.

Also, try setting Interval One in your graphics settings if it’s not already. That in itself might account for the issue you’re seeing.

Yes, these changes are present in both 32- and 64-bit clients on all platforms.

Currently, the new idles are used in the character customization screen, the character naming screen, the character sheet avatar header, the and character 3D full-body view.

The exception is the portrait screen, which kept the existing system for consistency and because it would not share much animation with the other screens, due to how portrait posing works.

The actual animation in these scenes is new, but we were shooting for the look and feel of what we had before.

Here’s some detail regarding the character systems changes in the patch notes:

For various parts of our graphics systems, we use 3rd-party middleware libraries. One of those libraries, about a year and a half ago, was blocking our move to a 64-bit client, so it had to go. As it turns out, it was software for layering and sequencing animation. Captain’s Quarters depended on it heavily, but it was also used in the character creator, and while we could (and did) remove Captain’s Quarters, the character creator is a necessary system in our game.

So, in mid-2017, leading up to the Captain’s Quarters removal, I spent some time building out our in-house animation software support to replace the bare minimum functionality necessary to keep characters idling naturally in the character creator. This change was a succes...

If you have a driver that sets display settings on launch based on the binary that’s running, it’s possible that you may have to reset those settings for the 64-bit client, since it’s a different binary file than you have been using to launch Eve in the past.

Can you file a bug report, preferably in-game? (Press F12 and then click Report Bug.) Include screenshots if you can. Then, post back here with the EBR number of your bug. I’ll make sure that the graphics team takes a look.

Hi! In picking up a laptop, I’d just keep in mind our recommended specifications. A system that meets those will be pretty good for a long time. (Note that you can get by with less powerful hardware than our recommended spec, so don’t feel bad if you need to compromise on specs to save some money.)

Here’s the page with the info you need: