Hello there!

Here you can find a link to the last State of the Game recap article.

We haven't shared a specific date for the return of the State of the Game, but our target is the end of August.

In the meantime, we're still in the office and we will update you as soon as we have more concrete information to share.

Hello John,

If the issue still persists, please make sure to report it through the Support Team.

Additionally, if possible, it would be great to attach your MsInfo and DxDiag (if you're on PC).

Thank you!

Hey everyone,

We're looking for more detailed information about client crashes (any platforms). Would it be possible for you to share any error code you receive after a crash?

Thank you!

PS: there's a thread on our forums where we're collecting all the error messages you receive. You can find it here if you like.

Hey hey,
Would it be possible for you to record a video and send it to me via private message?
Thank you!

That's actually amazing.

Both the idea and the art, of course :P

Hey everyone,

Yes, we're actually aware of the issue and we are investigating.

We've deployed a fix for the sound issue that improved the situation.
However, if you're still experiencing sound issues, could you please let us know:
- When does it happen (what were you doing before the audio issue occurred, what specific activity)
- How often it happens
- If restarting the client fixes the issues

Thank you.

pottymouthedmom

I can connect/stay connected just fine. But I can’t shoot anything, can’t pick up anything my seekers kill, loot boxes are a no go, and I keep dying to imaginary enemies!

The situation should be good now. But please, let us know if you're still experiencing any issues with the connectivity.

Thanks.

pottymouthedmom

Not right now I’m not. It all cleared up for me shortly after my last post! Thank you!

Sweet, thanks for your confirmation :)

Spectacular :O

naughty_b0y

PS4 user.

- When does it happen (what were you doing before the audio issue occurred, what specific activity)

No specific activity, usually happens.

- How often it happens

Frequently, a lot better after the patch but the problem still exists.

- If restarting the client fixes the issues

Yes, restarting the application fixes the issue until it happens again. Usually after 15minutes to 2hrs after running the game.

Thank you for your support.

Perfect, thank you!
Yes, if you notice any common trends while you start losing the sound (I don't know, after a boss fight or after repeating the same mission, or after teleporting etc) feel free to let me know :)

Hey everyone,

In order to ease the investigation process, would it be possible for you to provide some more details such as:
- Does the issue happen in a specific scenario? (Mission/Raid/DZ/Open World)
- Did you notice any common pattern before losing the vibration? (it happens after x amount of minutes/hours || it happens when you change weapons etc)
- Any other details you can provide.

Thank you!

thisISben90

Could you provide any insight as to why this is happening? Or if you could help by passing on the message?

I have no visibility on the issue, I'm trying to gather more information so that I can pass those to the developers.