Thank you for your report, sir. Our specialists will check it and will respond to you as soon as they will reach your ticket, sadly I can't test it myself, since I would be having too high ping to that server. Please be patient.
Please submit a report to our support center, Gentlemen, as I described in my previous message.
Our specialists will check it.
Since you only encounter it on this one map, then it can mean that there are not enough players at the time you are trying to match on the server for this location.
But please also contact our support center through the game launcher about this situation, our specialists will check it, you can see the instruction how to submit a report in the topic that I am sharing below:
Gentlemen,
if you have a video evidence of the suspected cheater, then please post it in the topic that I am sharing below, but first please read the rules of that thread:
Also please note that name and shame is not allowed on our Forums.
Since the topic was answerd, I am locking it.
#Locked
Hello sir,
as Xarc wrote, we can get your items back, please make sure to change the password to both game and your mail, or for the security reasons also change the mail that your are having signed to your game. Also, as Xarc wrote too, please enable the 2 factor authentication for your account.
Hello sir,
please contact our support center through the game launcher about this issue, you can see the instruction how to submit a report in the topic that I am sharing below:
Hello sir,
how many servers are you having selected in your game launcher? Or are you using the auto option?
Hello sir,
please contact our support center through the game launcher about this issue, you can see the instruction how to submit a report in the topic that I am sharing below:
Also a recorded video attached to the report (as a link) could be very helpful to identify the issue you are having.
Hello sir,
as a different user already wrote you for such cases you can use the https://www.escapefromtarkov.com/support or our support section of the Forums - https://forum.escapefromtarkov.com/forum/109-technical/
About your issue, please first try the following:
- Temporarily turn off your antiviruses (including Windows Defender)
- Start the launcher as administrator and try again.
- Update all drivers of your computer.
-
If the issue still occurs, then you can try to use the mobile hotspot from your phone to see if it is not something with your network.
Please inform us here if it helped you.
Read moreHello sir,
I would recommend you to run the diagnostics to check the health of your disk, maybe something is wrong with it and it is causing it to get the 100% use just by one app.
Good day to all!
We, like most people in the world, support measures to combat the new global problem, coronavirus, and, at the end of last week, we moved to remote development. Everything went ok and we are almost fully operational from our homes.
The next small update version 12.4.2, which will contain several major freezes and stuttering fixes. Right after it we plan to prepare and release update 12.5, which will contain:
- Quick healing feature (at the end of the raid)
- Post-effects settings (sharpness. color grading setting etc.)
- Some optics rendering optimizations
- Various bug fixes
- QoL improvements, such as the dependence of mouse sensitivity on the magnification of optics
Further development of the project is divided into patches - 12.6, 12.7, etc. So, the next patch 0.12.6 is also aimed at fixing bugs and optimization, but will have some new content.
Also, we wanted to mention that game stability and anticheat measures is...
Read moreGentlemen,
our AC system is being constantly updated and every cheater will be banned, we also created a special thread where your can submit videos of suspected cheaters, I am sharing link to it below:
Before posting the video there, please read the rules of that thread.
Since the topic was answered, I am locking it.
#Locked
Gentlemen,
please note that name and shame is not allowed on our Forums, if you have a video evidence for a player then please submit it in the thread that I am sharing below:
Before posting the video there, please read the rules of that thread.
Since the topic was answered, I am locking it.
#Locked
Hello Gentlemen,
when you are making an account upgrade, the system sends the difference between pre-order benefits via in-game mail. Please check it.
If you have not received the benefits completely (neither loot nor a secure case has arrived) - please contact our support through the game launcher about it, you can see the instruction how to do that in the topic that I am sharing below:
If, after the upgrade, you’ve gained benefits partially, you need to reset the game profile. You can make it every 3 weeks. Beware, your current game progress will be lost!
The profile reset link - https://www.escapefromtarkov.com/reset-game-profile Read moreHello sir,
I already responded about this issue in the topic that I am sharing below, please check it:
Since the topic was answered, I am locking it.
#Locked
Hello sir,
please resport this issue to our support center throug the game launcher, you can see the instruction how to do that in the topic that I am sharing below:
Please also make sure to attach as much details as you can, a video can be helpful here too.
Thank you for every report!
Hello sir,
please submit a report about this issue to our support center through the game launcher, our specialists will check it.
You can see the instruction how to submit a report in the topic that I am sharing below:
Please report all the encountered issues this way, but please remember to create one request per issue.
Please launch the launcher as a administrator, if it is still not helping, then please try to reinstall your game.
Please contact our support center about this issue through the game launcher, sir.
You can see the instruction how to submit a report in the topic that I am sharing below:
We are aware of the bug with items kept in containers not being counted when performing crafting\barter.
We will do our best to fix it today.
We are aware of the bug with items kept in containers not being counted when performing crafting\barter.
We will do our best to fix it today.