We're investigating this and prepping a fix for patch 1.3.1, sorry for the inconveniences. If you make a report on crm.gg/iga the team will unlock you manually asap.
This thread was added on March 14, 2023, with posts from ItsTsukki.
Ive also had to reset 6 times in a row because I got a tem with no attack moves and lost first battle, dont beleive its a bug, was just unfortunate RNG 😅
you're correct, very unfortunate RNG :_)