Star Wars: Galaxy of Heroes Dev Tracker

(2020) Lost 80 Ship Shards due to a bug...Help!

This thread was added on April 27, 2020, with posts from EA_HighCommand.

Original Post

I just gained 100 ship shards to upgrade hounds tooth to 7*. I clicked Upgrade, my game said "Upgrade Failed" and it sent me back to my ship inventory. This kept happening, so I restarted the client. When it finally loads back up, my ship shard count is down to 20. Anything I can do to fix this?!?

PM me your ally code and the date and time it occurred, so that we can have a look.