Ive been looking into this issue for a while and we are still really struggling to reproduce it. Can you answer these questions for me? Any help is greatly appreciated.

• any platform/console information? (be specific on base vs pro editions)

• what game mode was it?

• any connection information? ISP/Location/Bandwidth/Wifi?

• any play session information? first game, left console/pc on for hours? logged in for hours or fresh login?

• any video recording or stream of the issue occurring?

id really like to fix this asap but we have never seen it occur on any employees machines remotely across the country or at the studio.

NWCJ

I'm not that guy, but have had it happen to me infrequently. Or something similar.

Platform: PC, windows 11

Gamemode: Conquest, Arena

Internet:GCI, Anchorage, 1.7gb hardline with unlimited data.

Session info: computer left on for hours, not usually fresh log in of game. Often when I utilize the play again button off the previous games scorecard. I more typically just get the 0:00 for all queues and have to close game and relog(some of which time it tells me I'm a deserter, and gives me deserter status upon relogging), but occasionally(1 or 2 games a week) it will take me to champ select after queue and all god portraits are black and I can't click them, so I get stuck with deserter again. Really fun, when I am also in charge of choosing bans.. so then I choose no bans, and desert, wasting so much of mine and 9 others time.

Video: I can try and get this, but I am not a streamer/recorder. So will be quite inconvenient to set up. Would account it happens on, time/date stamp do anything to assist? Thats much easier to keep track of. Then record for week straight hoping I get an error I often try to avoid(exit out to main lobby, and then requeue from there).

thanks for the reply i have forwarded this to the team!