I mean, their talking to the players era was a disaster too. But pathetic is the only word to describe right now. I would be fired from any job I ever had if I communicated with my consumers the way jagex does.
their talking to the players era was a disaster too.
Personally, the only disastrous bits from that was overpromising as a result of talking up projects, etc then when stuff got shelved or missed dates it became a problem, but I'm pretty confident in saying being honest and transparent was always received in one way or another.