This is the email
This is the photo of my avatar
This thread was added on April 25, 2019, with posts from Ubi-Watermelon.
Original Post
I was playing the other day when mid match i was kicked from the game with a notice that said I was ban for 15 days due to toxic behavior. Now I had no idea what toxic behavior I was being ban for as I hadn't done anything you could consider toxic in a while. So I decided to contact Ubisoft customer support and unfortunately it was utterly useless. They wouldn't tell me why I got ban other than "team killing and toxic behavior" which I never team kill unless I've been team killed or someone on my team is gunning me down (which isn't toxic its defending yourself). But then I received an interesting email in response to my case. It was saying that my avatar has been taken down due to violating the terms of service and/or having to many reports for it. Now all my picture was is a picture of the president of the united states in the oval office holding a baseball bat. That's all, no racist photoshoping, no editing done to the picture, just the picture of President Trump holding a baseball bat. So due to lack of communication from ubisfot and online chat being completely useless im left to believe they gave me a 15 day ban because of this picture (attached). Does anyone have experience like this from ubisoft at all? Is there anyway to get unban for this insanely stupid situation. It isn't even an offensive photo and now I have no profile picture and can't play the game I play everyday for 14 more days.
This is the email
This is the photo of my avatar
This is the email
This is the photo of my avatar
Hey there,
Your 15 day ban is not for your avatar, it would of been because of your recent behaviour in game(if its stating toxic behaviour ban on your main menu) , the two just happened to occur at the same time
Ubisoft Club does not allow political figures for avatars and this would of been removed because of that, You're not fully banned from the avatar upload system however if another avatar is removed you may lose the ability to upload your own choice of imgage.
There won't be a change in the answer.
in UBISOFT's view is also stated. Please refrain from using Political figures in your avatars going forward if you're still able to choose one, thank you.
Originally Posted by mdpetrieYou have not been banned for 15 days from Rainbow Six Siege because of your Avatar, this is not possible. It will solely be due to the reason stated in the ban message when you're on the main menu of the game. The banning system for your main Uplay account is not the same as the ban system used inside of Rainbow Six Siege. If I removed someone's avatar they would not get banned in any Ubisoft game, the only punishment would be the removal of their ability to upload their own avatar (if this was the 2nd occasion) As to why it was only removed now and not when you first uploaded it, I cannot 100% say why. If you were banned for Toxicity as you stated originally, this would of been a manual ban investigated by someone and if this person also saw your avatar which does go against the avatar ToS, they could of removed that at the same time that the issued the game ban.
Okay, well its kinda sus that they both just happened at once, however if my profile picture wasn't the case than what is the issue? I've contacted UBI multiple times and have gotten no where, I don't know why I was ban other than what evidence leads too which is the picture. So how am I supposed to prevent it from happening again if i don't know what caused the ban in the firstplace? Also I have seen countless photos of other politicians such as Bernie Sanders, Obama, etc and they haven't got their photo taken down. I have had this photo since November 2017 and it's only an issue as I get ban? That leads me to believe they are connected .It kinda seams that Ubi soft is really pushing an agenda
To prevent it happening again, I would just advise to not use images of political figures or an image that breaks the avatar ToS