Path of Exile Dev Tracker

(2019) Unable to make any MTX purchases? Just noticed all previous attempts are now "pending"

This thread was added on June 17, 2019, with posts from Novynn.

Original Post

A few days ago I went to go purchase another Supporter Pack from the shop and was unable to. Figured maybe it was an issue with my bank or the payment processing company (Xsolla) was having issues or something.  

The exact error I'm getting is "3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support". Tried some solutuions I found online but none of them worked. Tried contacting Xsolla support and they were absolutely useless, contact my CC company and no pending transactions. Also sent over an email to GGG support but haven't heard anything back yet.  

This is my transaction history and I'm REALLY hoping that I'm not going to be hit by all of them at once. Anyone else run into this particular issue? If so how did you resolve it. Thanks fam  

EDIT: Contacted my CC company again to get a bit more detailed information. Wanted to make sure Xsolla wasn't blocked, and they were not. They also show no "pending" payments on their end at all. I just want my nice MTX cosmetics PepeHands

"Payment Pending" means that you've started the purchasing process (where started means loading the Xsolla purchase dialog) but we haven't received confirmation that it has been completed from Xsolla yet. If you contact [email protected] they'll help track down why it's taking so long.

Purchases that you didn't complete will eventually expire on our end and are marked as "failed".