@xhopesfall24I have gone ahead and posted a response from Stacey on this below, I hope this helps!

" Stacey_GGG wrote: Just chiming in here, it is not uncommon to receive physical items from J!NX (T-Shirt and Hoodie in this case) separately. The Signed Art Pack is shipped from our office in New Zealand, so this will arrive by itself also. :)

We're really sorry for the delay you've experienced receiving your items! I will be looking into each of your orders and will PM you all ASAP with an update. Anyone else reading this thread is welcome to email me at [email protected] and I will investigate your order(s) also :)