" thebuns1318#9914 wrote: I purchased the Paladin supporter pack $30 version hoping to get the $60 version after per the previous threads i saw. I do not have the points nor the cosmetics in either POE1 or POE2 its been over 24 hours since purchase.Careful giving GGG money on console seems like this has been an issue since launch and still not fixed.Hiya, I've made a small adjustment to your account - if your purchase does not show up after loading into a new instance would you please send an email to [email protected] so we can look into this further for you.
This thread was added on April 07, 2025, with posts from Nichelle_GGG, Alexander_GGG.
" thebuns1318#9914 wrote: I purchased the Paladin supporter pack $30 version hoping to get the $60 version after per the previous threads i saw. I do not have the points nor the cosmetics in either POE1 or POE2 its been over 24 hours since purchase.Careful giving GGG money on console seems like this has been an issue since launch and still not fixed.Hiya, I've made a small adjustment to your account - if your purchase does not show up after loading into a new instance would you please send an email to [email protected] so we can look into this further for you.
Hi.
We are investigating the issue of the client not redeeming supporter packs.For now what you can do is:
Go into your PS5 settings
Users and accounts
Account
Payment and Subscriptions
Game and App Services
Path of ExileSelect a supporter pack that you have purchased and check if the "remaining" still says 1.If it does, please contact customer service with this information and your account. The supporter pack will be redeemed for you on our end.We will make sure to fix this ASAP.Sorry for the inconvenience.
We are investigating the issue of the client not redeeming supporter packs.For now what you can do is:
Go into your PS5 settings
Users and accounts
Account
Payment and Subscriptions
Game and App Services
Path of ExileSelect a supporter pack that you have purchased and check if the "remaining" still says 1.If it does, please contact customer service with this information and your account. The supporter pack will be redeemed for you on our end.We will make sure to fix this ASAP.Sorry for the inconvenience.
Hi.
We are investigating the issue of the client not redeeming supporter packs.For now what you can do is:
Go into your PS5 settings
Users and accounts
Account
Payment and Subscriptions
Game and App Services
Path of ExileSelect a supporter pack that you have purchased and check if the "remaining" still says 1.If it does, please contact customer service with this information and your account. The supporter pack will be redeemed for you on our end.We will make sure to fix this ASAP.Sorry for the inconvenience.
We are investigating the issue of the client not redeeming supporter packs.For now what you can do is:
Go into your PS5 settings
Users and accounts
Account
Payment and Subscriptions
Game and App Services
Path of ExileSelect a supporter pack that you have purchased and check if the "remaining" still says 1.If it does, please contact customer service with this information and your account. The supporter pack will be redeemed for you on our end.We will make sure to fix this ASAP.Sorry for the inconvenience.