Old School Runescape Dev Tracker
This thread was added on May 28, 2020, with posts from JagexSween.
This was never communicated that I would have to be paying a 10$ fee after I bought a bond. The cart should have had the international fee included.
I looked into it and apparently your account gets banned for initiating a chargeback, but I don't want to give in to such deceptive business practices where it charges you a hidden 10$ fee out of nowhere.
Has this happened to anyone before and were you successful in getting some sort of compensation/answer from jagex?
We don't add additional transaction fees - the price you see in the store is the price you pay. In your statement does the fee originate from Jagex or from your bank? We're based in the UK, so some smaller banks might add international fees, but that's very unusual.
But my brother who had the same thing happened to him after buying a bond and getting charged an international fee, initiated a chargeback. His account got banned and to get it unbanned he was forced to pay the international fee as well not just the bond price. So there has to be a way for you guys to add a warning for international fees on the cart if you are forcing players to pay it.
We wouldn't make anybody pay international fees. When chargebacks are made we put their accounts in a status called 'negative credit'. It's not a ban, but it does stop the account being played.
It's done to prevent people from buying something, charging it back, and then simply getting it for free. In the event you ever want your money back then submit a payment support ticket for a refund here: https://support.runescape.com/hc/en-gb/articles/360000982997-Request-a-Refund.
I'd encourage you to contact your bank to see how they handle international transactions and whether you can forego fees.