This is unacceptable behaviour, and it's not welcome in our game. We're investigating and we'll take action.

It's massively important that players report these things in-game so we're made aware of what's happening, and then we can investigate and take action accordingly. We can't emphasise how strongly we need you to report these things in-game.

For some additional context, the incident being referenced in this thread was not reported in-game and wouldn't have come to light unless images or video footage emerged like they did here.

I'd like to clarify a few other things raised in this thread. Not in terms of this specific incident, but just generally on the subject of toxicity, reports, and investigation:

"Every player in that video should be suspended."

We aren't going to take action against accounts before an investigation concludes. Images or video can be doctored. I'm not saying it has in this situation, but it's why we can't take these things simply at face value.

"Your inaction on what is a literal crime can not and will not be tolerated."

We proactively identify and work with law enforcement agencies when it comes to extremely serious incidents where we have due reason to believe there's a major risk, like real world threats of violence or child protection issues. Players who are subject to other real-world crimes need to call the police and we will then cooperate fully with their investigations. See the Government Agency section of this page: https://www.jagex.com/en-GB/contact-us.

WoundedDonkey

🦀🦀🦀🦀🦀🦀🦀Jagex replied!🦀🦀🦀🦀🦀🦀🦀

I think sometimes there needs to be an honest understanding of the time it takes to flag, react, and respond. Office hours are a thing, and we then need to align on a stance and a response.

That's not saying we don't have out of hours monitoring, but that's largely for massively escalation-worthy things like serious game bugs, issues affecting the game worlds. I'm not trying to downplay what's appearing in this thread (and others), but it doesn't fall into that criteria.

_Ross-

Thanks, Mod Sween. I'm interested to see what results from this.

I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very hopeful this will help instigate a change in approach to how we look at toxicity in the game.

Glum_Reaper

It's massively important that players use the in-game report feature

This is honestly news to me. I thought in RL the report button is changed a timer for a reason: because the timer is actually useful.

I think I can speak for most when I say we've given up thinking it helps. Jagex should do address our lack of faith in the game's built-in report system. If we think it works, we'd use it.

Hey, that's a perfectly valid bit of feedback there. And addressing your lack of faith in the report system was something that we discussed a lot today.

DailyAchievements

Thank you Sween.

I hope to see Jagex's official response be made public, and that people who act like this are made an example of for the rest of the game. This nonsense needs to stop, and I appreciate your response.

I replied to a similar comment here: https://www.reddit.com/r/2007scape/comments/glfy2z/dear_jagex_if_you_dont_have_time_to_open_a_formal/fr1qou3?utm_source=share&utm_medium=web2x

I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very hopeful this will help instigate a change in approach to how we look at toxicity in the game.

bhauns

Thank you for your detailed and involved post. First thing in the week too. Mondays must suck for PR.

I think PR probably enjoy their Mondays. Me in Community Management however...

Jokes aside, there's no right time for this, and we won't ever moan about having to deal with it. Problems are there to be solved. We want to give you the best possible experience, and that goes beyond just game content.

nickasummers

the incident being referenced in this thread was not reported in-game

Hold on, do people really not report shit? Why do they think the report button is there if not to, like, report things? No wonder people get away with shit if nobody is reporting it!

I wouldn't be so quick to blame the players. I think it's like u/Glum_Reaper said...

I think I can speak for most when I say we've given up thinking it [the report abuse button] helps. Jagex should do address our lack of faith in the game's built-in report system. If we think it works, we'd use it.