(this has since been resolved, see edits at bottom of post)

lol, this is honestly hilarious. I paid for 5 bonds, I logged in and only 4 were delivered to my pouch.

Their email confirmation has no way to contact them, their support page for "contact us" specific to bonds ALSO has no way to contact them - lol what? https://support.runescape.com/hc/en-gb/articles/360000937037

click "still stuck"

oh double check it's the right account (yes it's the right damn account, I only own one account, 4 bonds showed up but I paid for 5)

"still stuck"

check if your payment was unsuccessful (yes, I can see it was successful, it's been withdrawn from my bank account)

no "still stuck" button now?? no contact email/form

click "no" on was this article helpful, still no contact email/form

wtf is this company.

e: update, I requested a refund for the bonds, the 5th bond showed up in my bond pouch an hour later after logging out and logging back in (12+ hours after original 4 bonds were delivered), haven't heard anything back from support so maybe it resolved itself on its own. no idea.

e2: after requesting the refund, a mod reached out to me over email and explained that if my inventory was full that I might not receive the bond. that wasn't the case for me though, I had nothing in my inventory and I didn't own any bonds. they said that's unusual and would have been a bug but either way I have the 5th bond now.

they also said they'd pass along my feedback that the customer support articles were not helpful.