Old School Runescape Dev Tracker

(2020) OSRS CHARACTER MISSING

This thread was added on April 17, 2020, with posts from JagexSween.

Original Post

I logged onto my OSRS account that I stopped playing about two years ago. My character has been deleted and I was in tutorial island...

This is the correct email because it refers to my character as Sir Valiner, which was my username.

Anyone know what’s going on?

My account has no restrictions, the character just up and vanished....

Let me know if you guys have an idea about what’s going on!

If you can see the account stats on the OS hiscores, and those stats aren't present when you login, you're almost certainly logging into the wrong account. An account's username (used for logging in) can be different to an account's in-game display name.

I'd recommend the following.

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say Email My Login.
  4. Enter your commonly-used email address (it'll email a list of any logins you use that are linked to that email address).
  5. Repeat for other email addresses you use, or have used (and you can still access).

If that doesn't work then...

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say No.
  4. Click Maybe We Can Help.
  5. Send a support ticket to the support team and explain what account you're trying to access. They'll be able to tell you the right account login.
silentfivegrams

Hey man I got into my account , thank you for your help.

That's great! Welcome back.