Hey! I think this might have something to do with an unsettled balance on your account. The majority of the time it's hijacker-incurred or something.

https://support.runescape.com/hc/en-gb/articles/207256855-Settle-an-Unpaid-Balance

The bottom of this page has a Contact Us button to allow you to talk to the Payment Support team - they'll fix it for you.

LoudIncrease

yea there were 5 bonds and a $77 "outstanding balance". but no payment went through. i dont know how to remove it though

Drop a support ticket through the link I sent you - they'll be able to help you!