I am unsure what the cause of your issue is so can you please contact our Customer Support team: [email protected] . Thank you!
This thread was added on May 22, 2020, with posts from Hime, PhoenixMitra.
Greetings SrLORD,
What did our Support team say? If you haven't contacted them yet, we highly suggest you do so for some trouble shooting assistance.
Greetings,
You may find this post helpful:
Please feel free to submit a ticket to our Support team, via the Support tab above.