Greetings everybody,

We understand how frustrating this can be. Unfortunately, only the Support team has access to your account information and can help in this kind of situation.

Please continue to communicate with them, provide them with all the necessary information, and hopefully you will get this resolved in a timely manner.

How have you been contacting support regarding your issue? General response time can be up to 72 hours but most of the time, it does not exceed 24 hours. Could it be possible answers have been ending up in your spam folder?

Also, our team does not give out information related to an account if you cannot verify you are the owner so that does make this situation more difficult. Anyways, can you provide me with a ticket number?