Hello @Crystlln, I've reached out to our Support team and they've let me know that you are in contact with them right now regarding your billing issue, and working on resolving them. I hope everything works out.

6 hours ago, Crystlln said:

Yes, they contacted me on Sunday, and now I am waiting for an answer to see a solution to this billing issue. But I really don't know if they will contact me again by the same ticket or if I need to do another one. Thank you @Hime

They will contact you again with the same ticket.

5 hours ago, Degus said:

That amount of time is unacceptable.  It's amazing when ya ask to have your ncoin cap lifted by a ticket it's almost immediate but a simple problem takes over a week.  I give you credit if you actually start playing again.

While I agree the long response time is not acceptable; each issue differs per player, but a billing problem is not a simple issue.