infrequentia
Okay, I am not assuming that you guys optimize your game for business. It is a given fact that business comes first. Your right though, its wrong for me to say you guys don't care at all. You guys do care it's not all just a conglomerate machine to steal money from you.
BUT THAT BEING SAID: The quality of 1350+ skins as of late and price hikes in the EU servers are indicators of business first. The current unchanging state of the client since the rework is a major indicator of that. The consistent racist and pedophile related names and clan tags that never get banned are indicators of this. It isn't a new problem, this has been with the game since I started playing 3-4 years ago. So it's very obvious your optimizing towards business and not player experience or behavior policing. With an unlimited amount of resources essentially, How is player behavior not prioritized over the last 3-4 years? Business and monetization decision get made and executed on the daily. You guys made more money last year than any of your previous fiscal years. I find it really hard that you guys lack the resources, people, endeavor, and gumptious effort to fix the incredibly toxic player base.
I am open to the criticism, and want you to try give us the benefit of the doubt...
Ok regarding skin quality, I think that's a broad statement to say it's all lower. But for context, if our skins are seen as lower quality we lose money. So if our goal is to gain money by losing money... You can see why that wouldn't be intentional, right. ;) I'm sorry you're not loving the skins. We've got some awesome ones coming and I hope you love them. Personally I was proud of K/DA and I also thought Corgi was amazing, ditto Zed. There's a bit of taste in here.
Regarding the EU price increase, I know it wasn't popular but I at least think we tried to be direct about the reasons why and transparent about them when we announced the change. Agreed that it's hard for that decision to 'spark joy'. That is a case where we need to think about the business. As an idea though, here's something: I wish our business didn't have to interact with currency effects. If we didn't we wouldn't have to communicate this stuff or make these choices. I really wish we didn't have to. But we do...
Of course we've made many types of decisions: Runes reforged resulted in us giving away millions of dollars of revenue, and our rate of content earn rates is higher than ever before... None of that matters to players in specific cases where they are upset. But in aggregate it matters.
There's a lot of behind the scenes work going on with the client. But being frank with you, I wish we could figure this one out better sooner. It's a strange case where some computers are fine and others are not. And there is a limited group of engineers who have to prioritize other things like Clash, etc. I wish we could will this one away.
Regarding player behaviour stuff, we actually do a bunch of stuff behind the scenes... There have been a number of tightenings and improvements to our algorithm (and the name check service too, which really should be catching a tonne of the negative names)... But basically the problem is a pretty hard problem to "fix". As a thought exercise, have a crack at it... Try to think about how you would solve the problem. I've spoken to brilliant designers and scientists who have done great things. But ultimately, League is a competitive game and it sparks strong emotions. We won't give up. We are putting in efforts. We have even invested in some pretty sophisticated convolutional neural networks (but they don't outperform our current algorithms).
I look at the numbers often and I know there's a problem and even know when we have made it a little better. And we will keep trying. Thanks for pushing on us. It doesn't matter that it is hard. We will keep trying to improve our experience.