Hello,

I’m very sorry to hear this.

Unfortunately, in cases where the game client crashes or the system shuts down abnormally, it is possible for this to occur during the save process, which can result in characters being lost.

Hi everyone,

We’ve just released 0.7.8d, which should automatically fix this issue for anyone that encountered it on version 0.7.8 or newer. Unfortunately, it will not help anyone who had problems on 0.7.7.

If you lost data during 0.7.8, please contact support with a .zip of your Saves folder, which is located in the same place as your log file.