Hunters,
Today we wanted to share an update around the high ping separation for matchmaking that we began trialing back in March. This system was always intended to develop over time as we observed the impact of our changes and worked to refine them, and recently you may have noticed there have been some issues with recent iterations. We wanted to share some insights into what changes we have made so far, as well as what the future looks like for matchmaking.
We can confirm that we have made the decision to temporarily disable the current ping limit system within matchmaking. We are looking to restore an updated version as soon as possible. While we cannot give an exact timeframe at the moment, we are investigating fixes for this issue as a priority.
We found that the ping separation system in place inadvertently created an issue where players who would normally have high ping were still able to enter into matchmaking with a lower ping than their actual value. Therefore, the ping calculation requires reworking for more accurate reporting.
The changes we have been exploring with matchmaking must be tested in a live environment in order to properly evaluate their success, and we have been monitoring the data and feedback closely as we tweak the system. While the need to temporarily take the system down is not ideal, it does give us the opportunity to take action based on our learnings and bring you a better version of matchmaking in the near future.
This remains a priority for us, and when we have a solid solution in place that works for the majority of players, we will continue the rollout of the new system. Once again, your feedback has been instrumental in the improvement of our systems, and we’re thankful to all of you that have taken part in our surveys and shared feedback in our channels. A recent example of this has been an issue where accidental cross play happened between PC & Console players, we can confirm that this has happened a handful of times with a 0.02% incidence, and this has now been fixed.
We thank you in advance for your understanding and patience—watch this space for more info soon!
Your Hunt: Showdown 1896 team