Hey Everyone,

We're are continuing to investigate the issue of players getting stuck on the loading screen. For reference the Trello card can be found here: https://trello.com/c/QrOglIhy/1345-stuck-on-loading-screen

If you are having this issue please answer the following questions:

  1. Are you updated to the latest version of Fortnite? v13.20. You can make sure you are updated by visiting the App store on your device.
    1. EX: Yes I updated to v13.20
  2. When did you first experience this issue? Did this happen in v13.20, 13.00, ect..
    1. EX: This issue started with v13.20 for me.
  3. What device are you on?
    1. EX: iPhone XR
  4. Do you have another device or platform that you are able to login on? What is that device or platform?
    1. Ex: Yes I can login to my PC ( PS, xbox,) account with no issues. OR No, I do not have another device to try and login.
  5. Have you tried these workarounds?

Workarounds

  1. Reinstalling the game. If this does not work attempt workaround #2
  2. Launch with the wifi and cell turned off, once you reach the no connection screen, then turn them back on and that might get you past the start up screen.