Fortnite: Battle Royale Dev Tracker

(2019) Why does epic games not want to help?

This thread was added on November 08, 2019, with posts from FreightTrainUSA.

Original Post

I’ve been a customer for years now and I got 3 minty codes from gamestop. All 3 of my codes didn’t work so I contacted epic, thinking that they would actually help. I gave them necessary proof that the codes were mine and I said that I could provide more. Their reply to me was “Upon checking, I am able to see that the codes has already been redeemed. I would like to inform you that once it was redeemed the it can't be used any further as it can only be used once.” Yes I know this. That’s why I’m emailing because my codes don’t work. It seems that epic just doesn’t want to help me, even though I am giving them money.

hey Vidya, how did you get the cards? Did these come from a local retailer or from a giveaway?

Also if you have the player support email, could you provide with the support ticket number?

VidyaGaemr2

GameStop themselves

You have the player support email ticket ID?

VidyaGaemr2

Yes. Should we do this in a private message?

that would be fine.