Good Morning, Everyone.

Please use this thread for all problems arising since the planned 7am Pre-Order start of the physical Collector's Edition on the EU store. I will try my best to keep you all updated here.

Current situation:

12:30 After a thorough investigation, our store support team can now help users who have trouble using PayPal. Please contact them through the Store website (Select "Help" at the bottom of the page, then select the "Contact Us" from the list). They will help you. Apologies for the inconvenience!

10:30 We are aware of a small number of users having issues with an error message when trying to pay through paypal. We are investigating this with priority right now. Sorry for the trouble!

09:30 The SE Boutique should be fully functional now. Happy Pre-Ordering!

08:55 We are actively working on the SE Boutique (France). You might notice a slow-down at this point. Pre-orders on the SE Store are working.

07:55 SE Store is now back up! Boutique back up as well, but currently not showing the boxed CE as available. Working on it!

07:15 At 7am, a database connection failed. We have since switched the store into maintenance mode. We are in active exchange with our IT and our Web Dev team to fix the issue as quickly as possible. I will keep you updated here.

PSA on Pre-Order Code vs. Early Access code

The pre-order code is used on a specific website to get the Early Access code. You will not get a pre-order code if you order on the SE Store. Instead, you get the Early Access code directly, about 30 minutes after you get the purchase confirmation mail. You can enter that code directly in your mog station, or on the PSN Store if you ordered the PS4 version. You will receive another email notifying you when you can redeem your Early Access code.

After your Early Access code was sent, you can also see it here: http://eu.square-enix.com/en/account/ by clicking "View your FFXIV Heavensward early access" on the right side of the screen.

Please note: Please do not downvote this thread into oblivion, or otherwise it won't be of any use to anyone. Sorry if I may be slow to respond, but mails are coming in like gunfire right now, as you may be able to imagine.