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Hi, survivors!

I quit the game. After a thousand and a half hours, I deleted the Fallout 76 client from my PC. The reason is simple - in the morning I discovered the disappearance of ALL of my characters. New, clean account.

Technical support answered me directly and clearly - thanks for buying the game, the more you are not interested in us as a client. We will not restore anything.

What was on the account?

Three experienced and BIS equipped characters. Machine gunner - four top weapons, B25 and AAE machineguns. Pistol - six pistols of various types, mainly BE and B50. The carbine is the best handmade in the game, B50-25. I'm already silent about lovingly assembled outfits, schemes, armor ...

The question is - did I use cheats or exploits? No. All equipment is bought, exchanged or honestly knocked out. Yes, there may have been duped items. I do not know that. But I myself have never used cheats.

Here are screenshots of correspondence with technical support:

https://cdn.discordapp.com/attachments/601375072300695555/610786773781708830/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787097023873034/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787232109821955/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787252598997002/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787258760560641/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787360837337098/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787425123434506/unknown.png

https://cdn.discordapp.com/attachments/601375072300695555/610787454500470784/unknown.png

I want to ask only one question to /u/ladydevann, /u/valseek

What the hell?

Thank you, bethesda, your help in recovering my account is simply invaluable (sarcasm).

Update.

I asked if Bethesda was going to do anything. Here is the answer:

Greetings!

Thank you for contacting the Bethesda Customer Support Team.

My name is Michael it's a pleasure to assist you today.

Thank you for contacting the Bethesda Customer Support Team. We are sorry to hear that your character has been deleted.

Due to tool limitation, we do not have the ability to restore character at this time. We apologize for this inconvenience.

Thank you for your continued interest and support!

Warm Regards,
Michael
Bethesda Customer Support

Hi /u/Roger_ukka,

Our Development and Customer Support teams have been looking into what happened with your account, and we can assure you that your characters have not gone missing due to a bug or any actions on our side. After investigation, we believe that your account may have been compromised. Our Customer Support team will follow up with you shortly to restore your characters.

While what happened with your account is unfortunate, this is a good reminder for everyone to check in on their own login credentials and account security. You can find several steps to improve the security of your account and a few password creation tips by visiting this article on the Bethesda Support website.

Thank you

(2019) Lost all my characters

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