Hey guys,

The SKIN should be automatically added to your character, instead of creating an item in your inventory. However, we are seeing some reports about the SKIN being missing that we are looking at right now.

Based on our initial testing it seems that claiming and redeeming the rewards directly from the Character Selection screen is properly activating the SKIN license. We advised trying this as a workaround for anyone who have not claimed the reward just yet, while we investigate the root cause of this issue.

Thanks for letting us know!

We have deployed a fix that should prevent new cases of the SKIN not activating properly. Please let us know if you don’t get the SKIN license on your character after trying to claim the rewards now.

We are also looking at helping those who redeemed the reward and did not get the SKIN.

Good day,

A quick update that the SKIN should be distributed after today’s downtime to all players who did not get the SKIN activated properly yesterday.