If you are unable to log into item manager apps or D2 Companion app; log into the game with each of your characters first and try again

This thread was added on May 09, 2018, with posts from Achronos.

Original Post

Hello Guardians,

Basically what the title says; if you have trouble logging into item manager applications (DIM, Ishtar Commander, The Vault etc.) or the D2 companion app; try logging into each of your characters first. Then, try to launch your app again.

This seems to work for the majority of cases.

Achronos 7 years ago

Original

iZeuS_XII

Logged in each of my 3 characters and loaded DIM on Chrome - still get an error.

It takes a few minutes sometimes. Also, if you have characters on more than one platform, you likely need to log into them to (some 3rd party apps load all your accounts instead of just the "current" one like the official companion does).

At any rate, we are trying to get this fixed as soon as possible.

(2018) If you are unable to log into item manager apps or D2 Companion app; log into the game with each of your characters first and try again

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