Hello!

Since you wanted to bring this up publicly, you asked for a refund back in August of 2017 for your Founder's Pack, which means you wouldn't get 1000 plat back (since you got your money back).

Coincidentally, we were going through in-game reports and noticed that you had been reported for using homophobic slurs. We checked your chat logs and that was most definitely true. Your name is also a play on a Nazi salute. We strive to be a very accepting community and using discriminatory terms is grounds for a ban.

We're happy to continue this conversation in private with you if you'd like, please understand that it can take some time for our support team to get back to your tickets and that bumping them every 30 minutes puts you at the back of the queue (unfortunately just how the system works).

Let us know if you have questions!