Hey there! We cannot assist directly with billing issues on the forums; if you did submit a ticket then we’ll definitely make sure to get to addressing your issue as quickly as possible. We’ve had a tremendous response and it’s been amazing, but that also means we’re backed up and wait times are longer than anyone’d like. Thanks for your patience!
This thread was added on March 08, 2019, with posts from AndyB.
If you want to DM me your ticket number I can at least confirm if it’s in the system for ya. 
Ah, I understand. Well, I strongly suggest making an email ticket for any account-related issues such as rewards from subscription offers.
You may do so here: