I'm just shocked, I reported 2 clans with undermesh bases and one of the members of funcom said to me that they don't ban glitchers, just clean up the place... So, they'll come back again and undermesh again... Is that okay? I just wanna know if I'm the only one that think the punishment should be more than "clean up the place"...
As addressed multiple times, we only ban in extreme circumstances (and undermeshing is currently not one of them). We prefer to address the exploit rather than the exploiter. Fixing an exploit addresses many current and future instances where it is abused. By just simply banning, only one is addressed, if hardly ever, and the issue remains to be exploited again. We do take certain actions when in evidence of some exploits, however, as some of you already witnessed in some servers.
We understand this current stance may be not sufficient for some players, which is why we would encourage to try out private servers, which normally offer more active, hands-on moderation.
For those of you currently experiencing exploiting, we'd like to once more remind you that you should get in touch with us with as much information as you can about the exploit in hand, so it can be properly relayed to and addressed by our team. Keeping quiet about how to perform them and only coming forward when affected by them is not helping the progress and improvement of the game.