I am sorry to hear that, but the forum is not the right place for account or payment problems.

As in the Quote above me, the only correct way is the Email Ticket System.

Hi friends, customer support is still backed up but finally getting a handle on everything. If you submitted a ticket we’ll definitely work to respond as quickly as possible. I know the wait times have been long. Thank you all so much for your patience.

However, this:

Is simply not true and while I understand you may have been waiting for a reply for some time, please understand that GMs are working as hard as possible to respond to everyone’s tickets. Remember, our support staff take tickets for all our games, not just AO.