Hello @FearFox79, welcome to the forums!
We’re working on a few fixes that will address several crashes that are affecting the servers and the thrall issue as well, it will be released as a hotfix very soon, apologies for the inconvenience.
This thread was added on May 11, 2020, with posts from Hugo.
Unfortunately, we’re unable to provide any refunds of materials or equipment lost, as there is no MMO-like admin support for the game in official servers.
Thank you for your feedback, although it would be preferable if you do share it in one of the more appropriate boards, such as General Discussion or Suggestions.
In short, we don’t currently have the necessary resources available to monitor the official servers, although this is something we hope to improve upon in the future.