Hello Exiles,
As you might have noticed, there was downtime for a quick hotfix on Monday the 18th of November.

I wanted to give some more details and facts on this hotfix and also give context to some of the discussions going on on the forums:

In the middle of last week, a player manipulated game code to disrupt specific servers. Some players on these servers were directly affected, and this resulted in the loss of all progress made since the servers’ official introduction right after release.

Our development team reacted immediately and created a fix that we applied to all servers yesterday.

Let me clarify that this wasn’t merely an exploit of game mechanics, but the attack of a hacker who targeted certain players. Because of the seriousness of the issue and the magnitude of the loss for the players affected, we decided to do a rollback on the affected servers, which was communicated through the Message of the Day.

Unfortunately, the problem persists, which means we are still seeing issues throughout the game on specific servers. Our team is working on this with the highest priority.

The rollback may have, in some cases, given the impression of characters having been wiped, but rest assured that this is not the case. This has been addressed today, and all characters and status of the backups from last week should now be back on track.
Please let us know if you still have issues on any of the affected servers with your characters not being available.

We deeply regret the impact this has had on players who weren’t initially affected by these attacks.

Please note that there are no wipes planned for official servers. These rollbacks were implemented because of the gravity of the issue and the severity of the effect on some players’ progress.

We hope you accept our sincere apologies for the frustration this incident has created. The team is working towards having this resolved as soon as possible, and we are taking steps to make sure this will not happen again.

Thank you very much for your patience and understanding in this regard.

Update: 20. November
We deployed another hotfix to address the critical issue. 1019 and 1313 were the only servers that were rolled back after this update. There are no further rollbacks planned at this time.

Once again, thank you for your patience.