Hey u/braddock512, I get that people are nasty about this, but the reason we're pissed is it feels like deceitful advertising. Imagine going to a fast food joint and ordering a "20 item" chicken nugget meal, and they give you 2 chicken nuggets and 18 bbq sauce packets. That's what this felt like.
Just because you're all technically right, doesn't make people feel less cheated. People were expecting their "20 items" to be a lot more than a single piece of a camo every week. I guarantee if it had been sold as "20 weapon parts, one per week", nobody would've paid $80 for it.
I absolutely understand. The whole conversation was conveniently left out, as is always the case. I had responded to someone that said “I paid and you gave me nothing!” (He had repeatedly posted that, so I checked his account. He had received his 5 soldier sets, had the Beta on his account, received the airlifts, and the assignments.) I advised the other person that if they had missed anything to check the lists (I provide links) and to contact support. He came back with “you should give us 3500 Boins.” Unfortunately, that is not within my power. Moreover, for many months Dan Mitre and I had explored multiple options to add something to the package to improve the perceived value. That didn’t pan out. (Everything from an Elite to some Boins to some Epic skins. It just didn’t happen.) Then the person to whom I was replying in the above screenshot (not the person I had originally replied to) decided to get a bit aggressive and accusatory. I explained again. He came back with more aggression and I posted what has been screenshot.
I absolutely agree that the main description of Deluxe could’ve been more clear (see also: very detailed) to avoid any frustration - and helped push a second FAQ that focused on exactly what the Airlifts were - in detail.