You are likely seeing a connectivity issue, please see the following troubleshooting info and help, thanks.
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xboxhttp://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation