Anno 1800 Dev Tracker

(2019) Ubi store problem won't let buy the game - FIX IT PLEASE

This thread was added on December 29, 2019, with posts from UbiCosmos.

Original Post
problem is Ubi store won't let me buy the game...
Last night I did try to buy Anno 1800 deluxe and use promo code for 100 units.
On last step, I've got erorr 404 on the store page.
Now it shows in the shop -
Promo code is not valid - is it gone forever?!?!?!??
I did open the ticket, still no response
No wonder they will say - it is your problem pal, you could buy for full price. Cheers
I'm no alone - https://steamcommunity.com/app/91644...5447968891939/
just in case devs read this post -
Ticket Details
Case Reference # 08634766
Date Created 17/04/2019 @ 19:34
Platform PC
Game ANNO 1800
Category Ubisoft Store
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Hello,
If you are experiencing this issue, please contact out Support Team directly so that they may help you find a resolution.
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Originally Posted by ProjectChaosUK
Also had the same thing happen, game purchased with paypal, received purchase confirmation, but no game!
Hello,
Did you purchase the game via Uplay or Epic? Please reach out to our Support Team with the details, so that they can look into this for you.